At a Glance
- Tasks: Process sales orders and deliver outstanding customer service.
- Company: Join Richardson International, a global leader in agriculture and food processing.
- Benefits: Enjoy 33 days holiday, pension scheme, and learning opportunities.
- Other info: Dynamic workplace with opportunities for personal and professional growth.
- Why this job: Be part of a passionate team making a real impact in the food industry.
- Qualifications: Customer service experience and excellent organisational skills required.
The predicted salary is between 31500 - 38500 £ per year.
At Richardson International, being truly invested is at the heart of everything we do.
For over 165 years, Richardson has been dedicated to agriculture.
Recognized as a global leader in agriculture and food processing, Richardson has over 3500 employees across the UK, Europe, the US and Canada.
At Richardson, we are committed to enhancing our facilities and services, and investing in our people and our communities.
This is an office based role so the ability to commute to the Great Ryburgh site is imperative.
Richardson’s UK operations encompass oat milling, malting, animal feed and ingredient processing.
Operating under Richardson Oat Milling, Crisp Malt, EDME, and Micronized Food Products (MFP), Richardson supplies the domestic and international food, brewing, and distilling industries.
We currently have an opportunity for a Sales Administrator at our Crisp Malt, Great Ryburgh location.
Primary objective: This Sales Administrator is responsible for the processing and coordination of sales orders dispatching from CMUK sites, whilst delivering outstanding customer service internally and externally.
Key duties and responsibilities
- Order Administration – taking orders and processing them onto our system (MFS) in a timely manner. Keep customers informed between placing their order and delivery.
- Contract Maintenance – liaising with sales representatives to ensure sales contract details are up to date and accurate as these have a knock-on effect in the order process.
- CRM Maintenance and Complaints Reporting – Update customer records and log complaints in our CRM system (Hub Spot) quickly and accurately.
- Invoicing & Credit notes – ensuring documentation is sent out in a timely manner. Monitoring overdue accounts and following the "on-hold" procedure.
- Month-end Administration – customer statements and ensuring open orders are closed on time.
- Transport Coordination – liaise with Transport department to achieve customer’s requested delivery date with correct equipment.
- Customer Service – provide industry leading customer service to all our customers. Answer calls quickly and respond to any effectively handle any problems.
General responsibilities
To demonstrate and support a commitment to Equal Opportunities, diversity and customer care in accordance with established good practice and guidelines.
To ensure that own personal performance and knowledge are continuously assessed for improvement.
To have up to date knowledge of H&S working directives and good practice.
Awareness of own health and safety and how it may affect others in the workplace.
Report any health and safety concerns to your line manager or Group Health and Safety Manager.
Take responsibility for ensuring you are fully trained and aware of all company policies and procedures To promote the company and the work of the team in a positive manner at all times.
Person specification
Passionate about our brand, purpose and values Self-motivated and driven to continually support a positive workplace culture.
Lots of enthusiasm, curiosity to ask questions and learn.
Proactive and confident to share innovative ideas.
Be resilient, adaptable to change and work under time critical deadlines at times.
Qualifications, skills & experience
- Essential Extensive customer service experience
- Highly organised with excellent interpersonal skills
- Experience with SAP or similar
- Excellent time management and problem-solving skills
- Strong communication skills
- Desirable Experience in the malting, brewing or distilling industry
- Business and commercial acumen skills
- What we can offer you
- 33 days holiday, inclusive of bank holiday.
- Pension Scheme
- Death in service benefit
- Enhanced maternity/paternity leave
- Shared parental leave
- Company sick pay
- Volunteer day off per year
- Long service awards
- Access to comprehensive Employee Assistance programme
- Access to a number of Mental Health First Aiders
- Learning & Development opportunities
Richardson International is a global agriculture and food processing leader, with deep-rooted grower relationships spanning over 165 years.
Our journey has seen our business expand and innovate, allowing us to supply quality food products and ingredients to markets near and far.
We are always improving our facilities, processes, and products to continue to deliver on our commitment to excellence.
Across borders, our network collaborates to fuel our ongoing growth.
Join our growing team and set a strong foundation for a career full of exciting possibilities.
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Sales Administrator employer: Richardson International Limited
Richardson International is an exceptional employer, offering a dynamic work culture that prioritises employee growth and community investment. With comprehensive benefits such as 33 days of holiday, a robust pension scheme, and opportunities for professional development, employees at our Crisp Malt location in Great Ryburgh can thrive in a supportive environment while contributing to a global leader in agriculture and food processing.
Contact Details:
Richardson International Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Administrator at Richardson International Limited, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Richardson International Limited. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Administrator. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Administrator
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Richardson International Limited:When writing your cover letter, make sure to tailor your message specifically for Richardson International Limited. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Richardson International Limited
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Richardson International Limited that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Richardson International Limited that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Richardson International Limited’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
