Apprentice Service Advisor (Within a Car Dealership)

Established in 2002, the client proudly represents the Renault, Dacia, Nissan, and Peugeot with franchises in Kettering and Northampton. They pride themselves in offering an exemplary level of service in all aspects of the business. This role will be based in the Kettering dealership and will involve providing a top-notch service to customers face-to-face and over the phone in an effective and professional manner.

Possible full-time permanent position upon completion of the apprenticeship.

Responsibilities:

• Meeting and greeting customers on arrival and dealing with them in a professional manner
• Booking in car services with customers over the phone and confirming on email/text
• Contacting customers with service updates and notifying customers if they require works to be done on their vehicles
• Dealing with customer queries and requests
• Liaising with the technical team on timeframes for service completions
• Processing service paperwork on the system
• General administration duties

Person Specification:

• Full UK Driving License is essential
• Articulate and a strong communicator
• Able to handle customers in a professional manner
• Very driven, mature, flexible, and eager to learn

Qualifications:

• Business Administration level 3
• Remote training delivery
• OneFile
• VLE
• 6 hours of dedicated training time every week

Working Hours: Monday to Friday 8am to 5:30pm + 1 in 3 Saturday morning rota 8.30am to 12.30pm.

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