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- Tasks: Support online sales by managing orders and ensuring a seamless customer experience.
- Company: Join a dynamic team focused on delivering exceptional e-commerce services.
- Benefits: Enjoy flexible work options and opportunities for professional growth.
- Why this job: Be part of a fast-paced environment where your contributions directly impact customer satisfaction.
- Qualifications: Bachelor’s degree and 1-2 years in e-commerce or operations required.
- Other info: Experience with luxury tailoring is a plus!
The predicted salary is between 28800 - 43200 £ per year.
Job Overview:
We are seeking an E-commerce Customer Service and Operations Assistant to support our online sales operations and ensure a seamless customer experience. You will be responsible for managing orders, updating product listings, handling customer inquiries and coordinating with internal teams to ensure the timely fulfilment of orders. The ideal candidate will have experience in e-commerce and operations, excellent organisational skills and a passion for delivering exceptional customer service.
Key Responsibilities:
• Manage and process online orders, including pick and packing, order confirmation, shipping and tracking information
• Update product listings and ensure the accurate product information, pricing and availability
• Respond to customer inquiries via email, phone and chat and ensure timely resolution of customer issues
• Coordinate with internal teams such as logistics, marketing and customer service to ensure smooth operations and timely order fulfilment
• Monitor inventory levels and ensure stock availability for online orders
• Assist in the creation of promotional campaigns and email marketing
• Assist with other operational tasks as assigned
Requirements:
• Bachelor’s degree in business administration, marketing, operations or a related field • 1-2 years of experience in e-commerce and operations, preferably in a retail or online environment
• Excellent organisational and time-management skills
• Experience in luxury tailoring
• Strong attention to detail and ability to manage multiple priorities
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office and e-commerce platforms such as Shopify, WooCommerce or Magento
• Ability to work independently and as part of a team
If you are a highly motivated individual with a passion for e-commerce and operations, and have the skills and experience to excel in this role, we encourage you to apply.
E-commerce Customer Service and Operations Assistant employer: Richard James Savile Row
Contact Detail:
Richard James Savile Row Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-commerce Customer Service and Operations Assistant
✨Tip Number 1
Familiarize yourself with popular e-commerce platforms like Shopify, WooCommerce, or Magento. Having hands-on experience or knowledge about these systems will give you an edge during the interview process.
✨Tip Number 2
Showcase your organizational skills by preparing examples of how you've managed multiple tasks in previous roles. Be ready to discuss specific situations where you successfully prioritized and executed tasks efficiently.
✨Tip Number 3
Highlight any experience you have in customer service, especially in resolving inquiries and issues. Prepare to share stories that demonstrate your ability to provide exceptional service and handle challenging situations.
✨Tip Number 4
Research our company’s values and recent initiatives in e-commerce. Being knowledgeable about our brand will help you connect with us during the interview and show your genuine interest in the role.
We think you need these skills to ace E-commerce Customer Service and Operations Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in e-commerce and operations. Include specific examples of how you've managed online orders, handled customer inquiries, or coordinated with teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and e-commerce. Mention your relevant experience and explain why you are excited about the opportunity to work in this role.
Highlight Relevant Skills: Emphasize your organisational skills, attention to detail, and proficiency in e-commerce platforms like Shopify or WooCommerce. These are key attributes that the company is looking for.
Showcase Communication Skills: Since the role involves responding to customer inquiries, provide examples of your excellent communication skills. Mention any experience you have in resolving customer issues effectively.
How to prepare for a job interview at Richard James Savile Row
✨Show Your E-commerce Knowledge
Make sure to highlight your experience with e-commerce platforms like Shopify, WooCommerce, or Magento. Be prepared to discuss specific examples of how you've managed online orders and improved customer experiences in previous roles.
✨Demonstrate Organizational Skills
Since the role requires excellent organizational skills, come prepared with examples of how you've successfully managed multiple tasks or projects simultaneously. This could include managing inventory levels or coordinating with different teams.
✨Prepare for Customer Service Scenarios
Anticipate questions related to customer service challenges. Think of a few scenarios where you resolved customer inquiries or issues effectively, and be ready to share these stories during the interview.
✨Express Your Passion for Operations
Convey your enthusiasm for e-commerce and operations. Discuss why you enjoy working in this field and how you stay updated on industry trends. This will show your potential employer that you're genuinely interested in the role.
