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- Tasks: Support online sales by managing orders and ensuring a seamless customer experience.
- Company: Join a dynamic e-commerce team focused on delivering exceptional service.
- Benefits: Enjoy flexible work options and opportunities for growth in a fast-paced environment.
- Why this job: Be part of a vibrant culture that values innovation and customer satisfaction.
- Qualifications: Bachelor's degree and 1-2 years in e-commerce or operations required.
- Other info: Experience in luxury tailoring is a plus!
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Job Overview:
We are seeking an E-commerce Customer Service and Operations Assistant to support our online sales operations and ensure a seamless customer experience. You will be responsible for managing orders, updating product listings, handling customer inquiries and coordinating with internal teams to ensure the timely fulfilment of orders. The ideal candidate will have experience in e-commerce and operations, excellent organisational skills and a passion for delivering exceptional customer service.
Key Responsibilities:
• Manage and process online orders, including pick and packing, order confirmation, shipping and tracking information
• Update product listings and ensure the accurate product information, pricing and availability
• Respond to customer inquiries via email, phone and chat and ensure timely resolution of customer issues
• Coordinate with internal teams such as logistics, marketing and customer service to ensure smooth operations and timely order fulfilment
• Monitor inventory levels and ensure stock availability for online orders
• Assist in the creation of promotional campaigns and email marketing
• Assist with other operational tasks as assigned
Requirements:
• Bachelor’s degree in business administration, marketing, operations or a related field • 1-2 years of experience in e-commerce and operations, preferably in a retail or online environment
• Excellent organisational and time-management skills
• Experience in luxury tailoring
• Strong attention to detail and ability to manage multiple priorities
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office and e-commerce platforms such as Shopify, WooCommerce or Magento
• Ability to work independently and as part of a team
If you are a highly motivated individual with a passion for e-commerce and operations, and have the skills and experience to excel in this role, we encourage you to apply.
Customer Service Assistant employer: Richard James Savile Row
Contact Detail:
Richard James Savile Row Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarize yourself with e-commerce platforms like Shopify, WooCommerce, or Magento. Having hands-on experience or knowledge about these systems will give you an edge during the interview.
✨Tip Number 2
Brush up on your customer service skills by practicing common scenarios you might encounter. Being able to demonstrate your problem-solving abilities and communication skills can set you apart from other candidates.
✨Tip Number 3
Showcase your organizational skills by preparing examples of how you've managed multiple tasks or projects in the past. This will help illustrate your ability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for will allow you to tailor your responses during the interview and show that you're a great fit for our team.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your experience in e-commerce and operations. Emphasize any relevant roles where you managed online orders or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific examples of how you've successfully handled customer inquiries or improved operational processes in previous roles.
Highlight Relevant Skills: In your application, clearly outline your organizational skills and attention to detail. Mention your proficiency with e-commerce platforms like Shopify or WooCommerce, as well as your ability to work independently and as part of a team.
Show Enthusiasm for the Role: Express your motivation for the position and the company in your application. Let them know why you are excited about the opportunity to support their online sales operations and enhance the customer experience.
How to prepare for a job interview at Richard James Savile Row
✨Show Your E-commerce Knowledge
Make sure to highlight your experience in e-commerce during the interview. Discuss specific platforms you've worked with, like Shopify or WooCommerce, and share examples of how you've managed online orders or improved customer experiences.
✨Demonstrate Organizational Skills
Since the role requires excellent organizational skills, prepare to discuss how you prioritize tasks and manage time effectively. You could mention tools or methods you use to stay organized, especially when handling multiple orders or inquiries.
✨Prepare for Customer Interaction Scenarios
Expect questions about how you would handle various customer inquiries or issues. Prepare some scenarios where you successfully resolved a customer problem, emphasizing your communication skills and ability to remain calm under pressure.
✨Familiarize Yourself with the Company’s Products
Research the company's product offerings and be ready to discuss them. Showing that you understand their products and can speak to their features will demonstrate your genuine interest in the role and the company.
