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- Tasks: Coordinate service visits and manage communication between clients and engineers.
- Company: Join Richard Irvin, part of RSK Group, a leader in facilities management.
- Benefits: Enjoy a competitive salary, company pension, and life assurance.
- Why this job: Be part of a dynamic team that values your input and fosters growth.
- Qualifications: Strong computer skills and effective communication are essential; teamwork experience is a plus.
- Other info: This is a full-time, permanent role based in Inverness.
The predicted salary is between 30000 - 42000 £ per year.
Richard Irvin, an RSK Group company, are recruiting for a Service Coordinator to join the team based in Inverness, UK. This is a full-time, permanent position. Our team of engineers, operations staff, project managers and compliance specialists are trained to start with our clients’ individual needs and work outwards from there. Our experts have extensive experience of advising and leading FM contracts and projects in both the public and private sectors and across industries. Our team is based throughout the UK – meaning you’re never too far from the help you need.
Responsibilities:
- Using PPM planner to create scheduled service visits for our own Mobile Engineers and sub-contractors to meet customer expectations and company objectives.
- Request RAMS for subcontractor visits.
- Appropriate notification of planned appointments to customers/clients as per maintenance schedule/contract requirements.
- Communication and issue of work orders to field based engineers either via our electronic job issue system or telephone as required.
- Liaise between customer and operations management to ensure smooth operational delivery.
- Co-ordinate and manage tasks to ensure maintenance delivery within allotted budget and timescales.
Qualifications and Experience:
- Good working knowledge of computer packages; Word, Excel and Outlook.
- Excellent telephone skills and manner.
- Effective communication skills both oral and written.
- Experience working within a multi-discipline office environment.
- Experience working independently, on own initiative, and as part of a team.
Salary and Benefits:
- Salary depending on experience.
- Company Pension.
- Life assurance.
Service Coordinator employer: Richard Irvin
Contact Detail:
Richard Irvin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as PPM planners and electronic job issue systems. Being able to demonstrate your proficiency in these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience you have in coordinating services or managing schedules, especially in a multi-discipline environment. Be ready to share specific examples of how you successfully managed tasks and communicated with various stakeholders.
✨Tip Number 3
Prepare to discuss your approach to problem-solving and communication, as these are key skills for a Service Coordinator. Think of scenarios where you effectively resolved issues or improved processes, and be ready to share these stories.
✨Tip Number 4
Research Richard Irvin and the RSK Group to understand their values and operations. Tailoring your conversation to align with their mission and demonstrating your enthusiasm for their work can make a strong impression during the interview.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Service Coordinator position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in service coordination or similar roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage tasks and communicate effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that showcase your skills in communication, organisation, and teamwork, as these are crucial for the Service Coordinator position.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is essential for the role you are applying for.
How to prepare for a job interview at Richard Irvin
✨Showcase Your Communication Skills
As a Service Coordinator, effective communication is key. Be prepared to demonstrate your ability to communicate clearly and professionally, both verbally and in writing. You might want to share examples of how you've successfully liaised between different teams or clients in the past.
✨Familiarise Yourself with PPM Planning
Since the role involves using a PPM planner, it’s beneficial to have a basic understanding of how this works. If you have experience with similar tools, be ready to discuss that. If not, do a bit of research to show your willingness to learn and adapt.
✨Highlight Your Teamwork Experience
This position requires working both independently and as part of a team. Prepare to talk about your experiences in both scenarios. Share specific instances where you contributed to a team project or took the initiative on your own.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Service Coordinator role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
