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- Tasks: Provide IT support, troubleshoot issues, and manage user accounts in a dynamic team.
- Company: Join Richard Irvin, part of the innovative RSK Group, with a focus on diverse projects.
- Benefits: Enjoy life assurance, flexible working, mental health support, and a cycle to work scheme.
- Other info: Embrace diversity and enjoy excellent career growth opportunities in a collaborative culture.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in IT support, strong knowledge of Windows 11 and Microsoft Office 365 required.
The predicted salary is between 30000 - 40000 £ per year.
Richard Irvin, an RSK Group company, are recruiting for an IT & Systems Support Engineer to join the team based in Aberdeen, UK. This is a full-time, permanent position.
Our team of engineers, operations staff, project managers and compliance specialists are trained to start with our clients' individual needs and work outwards from there. Our experts have extensive experience of advising and leading FM contracts and projects in both the public and private sectors and across industries. Our team is based throughout the UK – meaning you're never too far from the help you need.
- Act as the first point of contact for IT support issues, escalating where necessary.
- Troubleshoot and resolve incidents related to laptop hardware, Microsoft Office 365, Windows OS, printers, network connectivity, and other core systems.
- Provide support remotely, over the phone, and in person when required.
- Assist in maintaining and updating IT documentation, asset records, and support procedures.
- Help achieve companywide ISO 27001 accreditation.
- Manage user accounts and permissions in Active Directory, Exchange Online, Azure and other systems.
Proven experience in an IT Support or similar technical support role. Strong knowledge of Windows 11 and Microsoft Office 365. Experience with Active Directory, Group Policy, Exchange Online, Azure, and basic networking (TCP/IP, DNS, DHCP). Good understanding of IT hardware, peripherals, and mobile devices. Full UK Driving license.
Salary depending on experience. Company Pension. Life assurance.
At RSK, we want you to be part of our successes and help you reach your career aspirations. We take pride in offering employees fulfilling and challenging careers by promoting ongoing growth and empowering individuals to excel. We firmly believe that embracing and celebrating the diversity in our workforce makes us a stronger and more innovative company.
By providing workplace adjustments, we make it easier for people to confidently explore and pursue our career opportunities and recognise that flexibility is key to fostering a dynamic and thriving workplace. Many of our office-based positions benefit from a flexible working arrangement, allowing our team members to achieve a balance between professional and personal commitments.
We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities.
Life Assurance, Annual Leave Purchase, Cycle to Work Scheme, Discounted Gym Membership, Mental Health Support, Electric Vehicle Salary Sacrifice Scheme, Joining Bonus.
IT Systems & Support Engineer, Permanent in Montrose employer: Richard Irvin
Contact Detail:
Richard Irvin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Systems & Support Engineer, Permanent in Montrose
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot issues with Windows OS or Microsoft Office 365. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it shows you're genuinely interested in being part of what we do at Richard Irvin.
We think you need these skills to ace IT Systems & Support Engineer, Permanent in Montrose
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Systems & Support Engineer role. Highlight your experience with Windows 11, Microsoft Office 365, and any relevant technical support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Be sure to mention any specific projects or experiences that relate to the job description.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've successfully troubleshot and resolved IT issues in the past. We love seeing candidates who can think on their feet and provide solutions, so don't hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen and ready to join our team at Richard Irvin!
How to prepare for a job interview at Richard Irvin
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft Office 365, and the other systems mentioned in the job description. Be ready to discuss your experience with troubleshooting hardware issues and managing user accounts in Active Directory. This will show that you're not just familiar with the tech but can also handle real-world problems.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved IT support issues in the past. Think about times when you had to troubleshoot a tricky problem or help a colleague with a tech issue. This will demonstrate your ability to think on your feet and provide effective solutions, which is crucial for this role.
✨Understand the Company Culture
Research Richard Irvin and the RSK Group to get a feel for their values and work environment. They emphasise diversity and flexibility, so be prepared to discuss how you align with these principles. Showing that you understand and appreciate their culture can set you apart from other candidates.
✨Prepare Questions to Ask
Interviews are a two-way street, so come armed with thoughtful questions about the team, projects, and company goals. This not only shows your interest in the role but also helps you determine if it's the right fit for you. Ask about their approach to achieving ISO 27001 accreditation or how they support ongoing growth for their employees.