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- Tasks: Be the go-to person for IT support and troubleshoot tech issues.
- Company: Join Richard Irvin, part of the innovative RSK Group.
- Benefits: Enjoy a competitive salary, pension, life assurance, and flexible working options.
- Other info: Inclusive workplace with opportunities for growth and career development.
- Why this job: Make a real impact in a supportive team while developing your IT skills.
- Qualifications: Experience in IT support and strong knowledge of Windows and Microsoft Office 365 required.
The predicted salary is between 28800 - 43200 £ per year.
Richard Irvin, an RSK Group company, are recruiting for an IT & Systems Support Engineer to join the team based in Aberdeen, UK. This is a full-time, permanent position.
Our team of engineers, operations staff, project managers and compliance specialists are trained to start with our clients’ individual needs and work outwards from there. Our experts have extensive experience of advising and leading FM contracts and projects in both the public and private sectors and across industries. Our team is based throughout the UK – meaning you’re never too far from the help you need.
Responsibilities:
- Act as the first point of contact for IT support issues, escalating where necessary.
- Troubleshoot and resolve incidents related to laptop hardware, Microsoft Office 365, Windows OS, printers, network connectivity, and other core systems.
- Provide support remotely, over the phone, and in person when required.
- Assist in maintaining and updating IT documentation, asset records, and support procedures.
- Help achieve companywide ISO 27001 accreditation.
- Manage user accounts and permissions in Active Directory, Exchange Online, Azure and other systems.
Qualifications and Experience:
- Proven experience in an IT Support or similar technical support role.
- Strong knowledge of Windows 11 and Microsoft Office 365.
- Experience with Active Directory, Group Policy, Exchange Online, Azure, and basic networking (TCP/IP, DNS, DHCP).
- Good understanding of IT hardware, peripherals, and mobile devices.
- Excellent troubleshooting and problem-solving skills.
- Strong customer service and communication skills.
- Ability to work independently and manage workload effectively.
- Full UK Driving license.
Salary and Benefits:
- Salary depending on experience
- Company Pension
- Life assurance
We are committed to fostering an inclusive workplace that welcomes individuals from all backgrounds, experiences, and perspectives. We firmly believe that embracing and celebrating the diversity in our workforce makes us a stronger and more innovative company.
If you’re passionate about making a difference, join us as we work together to build a brighter, more equitable, and sustainable future for all.
IT & Systems Support Engineer in Montrose employer: Richard Irvin
Contact Detail:
Richard Irvin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT & Systems Support Engineer in Montrose
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an IT & Systems Support Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your answers. We want you to showcase your troubleshooting skills and customer service experience, so be ready to share examples from your past roles.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT & Systems Support Engineer in Montrose
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT & Systems Support Engineer role. Highlight your experience with Windows 11, Microsoft Office 365, and any relevant troubleshooting skills. We want to see how your background fits with what we do!
Show Off Your Problem-Solving Skills: In your application, don’t just list your skills—give us examples of how you've solved IT issues in the past. We love seeing real-life scenarios where you’ve made a difference, so let your problem-solving prowess shine through!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to keep it professional. Use clear language and avoid jargon that might confuse us. We’re looking for someone who can communicate effectively with both techies and non-techies alike!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Richard Irvin!
How to prepare for a job interview at Richard Irvin
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft Office 365, and Active Directory. Be ready to discuss how you've tackled IT support issues in the past, especially those related to hardware and network connectivity.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved technical problems. Think about a time when you had to troubleshoot a tricky issue—what steps did you take? This will demonstrate your problem-solving abilities and hands-on experience.
✨Communicate Like a Pro
Since this role involves customer service, practice explaining technical concepts in simple terms. You might be asked how you would handle a frustrated user, so think about your approach to maintaining calm and providing clear solutions.
✨Get Familiar with ISO 27001
Research what ISO 27001 accreditation entails and why it's important for IT support roles. Being able to discuss how you can contribute to achieving this standard will show your commitment to quality and security in IT services.