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- Tasks: Provide IT support, troubleshoot issues, and manage user accounts in a dynamic team.
- Company: Join Richard Irvin, part of the innovative RSK Group, based in Aberdeen.
- Benefits: Enjoy competitive salary, life assurance, flexible working, and mental health support.
- Other info: Diverse workplace with excellent career growth opportunities and a focus on employee well-being.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in IT support, strong knowledge of Windows 11 and Microsoft Office 365 required.
The predicted salary is between 30000 - 40000 £ per year.
Richard Irvin, an RSK Group company, are recruiting for an IT & Systems Support Engineer to join the team based in Aberdeen, UK. This is a full-time, permanent position.
Our team of engineers, operations staff, project managers and compliance specialists are trained to start with our clients' individual needs and work outwards from there. Our experts have extensive experience of advising and leading FM contracts and projects in both the public and private sectors and across industries. Our team is based throughout the UK – meaning you're never too far from the help you need.
- Act as the first point of contact for IT support issues, escalating where necessary.
- Troubleshoot and resolve incidents related to laptop hardware, Microsoft Office 365, Windows OS, printers, network connectivity, and other core systems.
- Provide support remotely, over the phone, and in person when required.
- Assist in maintaining and updating IT documentation, asset records, and support procedures.
- Help achieve companywide ISO 27001 accreditation.
- Manage user accounts and permissions in Active Directory, Exchange Online, Azure and other systems.
Proven experience in an IT Support or similar technical support role is required, along with:
- Strong knowledge of Windows 11 and Microsoft Office 365.
- Experience with Active Directory, Group Policy, Exchange Online, Azure, and basic networking (TCP/IP, DNS, DHCP).
- Good understanding of IT hardware, peripherals, and mobile devices.
- Full UK Driving license.
Salary depending on experience.
We deliver this through our teams of engineers, operations staff, project managers and compliance specialists who are trained to attune our services to meet our clients' project goals. Our experts' extensive experience in advising and leading projects for public and private clients further enables our proficient services that cover multiple sectors, including various industries. We have a UK-wide geographic reach, so no projects are out of our reach.
Our clients include TotalEnergies, National Libraries of Scotland, Erskine and the multiple Scottish local councils, commercial landlords, housing associations, managing agents, national facilities management businesses, hotel chains and leisure establishments. Our energy services include building energy management systems, heat pumps and solar and renewable solutions. Our engineers maintain, repair and improve more than 62,000 commercial and domestic UK properties, including heating, ventilation, air conditioning, electrical, lighting, detection, renewable systems, fabric and specialist services, often delivered as complete facilities management packages.
Richard Irvin is part of the RSK Group, a leading integrated environmental, engineering, and technical services business providing dynamic, multidisciplinary services to a wide range of sectors. Our strategy helps us build a strong and resilient business, capable of weathering external challenges, while also providing greater value to our clients and more opportunities for our employees.
At RSK, we want you to be part of our successes and help you reach your career aspirations. We take pride in offering employees fulfilling and challenging careers by promoting ongoing growth and empowering individuals to excel. We firmly believe that embracing and celebrating the diversity in our workforce makes us a stronger and more innovative company.
By providing workplace adjustments, we make it easier for people to confidently explore and pursue our career opportunities and recognise that flexibility is key to fostering a dynamic and thriving workplace. Many of our office-based positions benefit from a flexible working arrangement, allowing our team members to achieve a balance between professional and personal commitments.
We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities.
- Life Assurance
- Annual Leave Purchase
- Cycle to Work Scheme
- Discounted Gym Membership
- Mental Health Support
- Electric Vehicle Salary Sacrifice Scheme
- Joining Bonus
IT Systems Engineer/Support Engineer in Montrose employer: Richard Irvin
Contact Detail:
Richard Irvin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Systems Engineer/Support Engineer in Montrose
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your troubleshooting skills. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your skills! Create a portfolio or a personal website showcasing your projects, certifications, and any relevant experience. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Richard Irvin and RSK Group.
We think you need these skills to ace IT Systems Engineer/Support Engineer in Montrose
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Systems Engineer role. Highlight your experience with Windows 11, Microsoft Office 365, and any relevant technical support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Be sure to mention any specific projects or experiences that relate to the job description.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've successfully troubleshot and resolved IT issues in the past. We love seeing candidates who can think on their feet and provide effective solutions!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Richard Irvin!
How to prepare for a job interview at Richard Irvin
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft Office 365, and Active Directory. Be ready to discuss how you've tackled IT support issues in the past, especially with hardware and network connectivity. This will show that you're not just familiar with the tools but can also troubleshoot effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of incidents you've resolved. Think about times when you had to escalate issues or work under pressure. Highlighting your ability to think on your feet and find solutions will impress the interviewers.
✨Understand the Company Culture
Research Richard Irvin and the RSK Group to understand their values and mission. They emphasise diversity and flexibility, so be ready to discuss how you align with these principles and how you can contribute to a positive team environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about the types of projects you'll be involved in or how the company supports ongoing growth for its employees. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.