At a Glance
- Tasks: Coordinate service visits and ensure smooth operations for our engineering team.
- Company: Join Richard Irvin, part of the innovative RSK Group, dedicated to creating smarter spaces.
- Benefits: Enjoy a competitive salary, pension, gym discounts, mental health support, and more.
- Other info: Flexible working arrangements and a commitment to diversity make this a great workplace.
- Why this job: Be part of a team that makes a real impact on communities and the environment.
- Qualifications: Strong computer skills and excellent communication abilities are essential.
The predicted salary is between 30000 - 40000 £ per year.
Richard Irvin, an RSK Group company, are recruiting for a Service Coordinator to join the team based in Loanhead (Edinburgh), UK. This is a full-time, permanent position. Our team of engineers, operations staff, project managers and compliance specialists are trained to start with our clients’ individual needs and work outwards from there. Our experts have extensive experience of advising and leading FM contracts and projects in both the public and private sectors and across industries. Our team is based throughout the UK – meaning you’re never too far from the help you need.
Responsibilities:
- Using PPM planner to create scheduled service visits for our own Mobile Engineers and sub-contractors to meet customer expectations and company objectives.
- Request RAMS for subcontractor visits.
- Appropriate notification of planned appointments to customers/clients as per maintenance schedule/contract requirements.
- Communication and issue of work orders to field based engineers either via our electronic job issue system or telephone as required.
- Liaise between customer and operations management to ensure smooth operational delivery.
- Co-ordinate and manage tasks to ensure maintenance delivery within allotted budget and timescales.
Qualifications and Experience:
- Good working knowledge of computer packages; Word, Excel and Outlook.
- Excellent telephone skills and manner.
- Effective communication skills both oral and written.
- Experience working within a multi-discipline office environment.
- Experience working independently, on own initiative, and as part of a team.
Salary and Benefits:
- Salary depending on experience.
- Company Pension.
- Life assurance.
- Annual Leave Purchase.
- Cycle to Work Scheme.
- Discounted Gym Membership.
- Mental Health Support.
- Electric Vehicle Salary Sacrifice Scheme.
- Joining Bonus.
At Richard Irvin, we create safer, smarter, greener places to live and work. We deliver this through our teams of engineers, operations staff, project managers and compliance specialists who are trained to attune our services to meet our clients’ project goals. Our experts’ extensive experience in advising and leading projects for public and private clients further enables our proficient services that cover multiple sectors, including various industries. We have a UK-wide geographic reach, so no projects are out of our reach.
Our clients include TotalEnergies, National Libraries of Scotland, Erskine and the multiple Scottish local councils, commercial landlords, housing associations, managing agents, national facilities management businesses, hotel chains and leisure establishments. Our energy services include building energy management systems, heat pumps and solar and renewable solutions. Our engineers maintain, repair and improve more than 62,000 commercial and domestic UK properties, including heating, ventilation, air conditioning, electrical, lighting, detection, renewable systems, fabric and specialist services, often delivered as complete facilities management packages.
Richard Irvin is part of the RSK Group, a leading integrated environmental, engineering, and technical services business providing dynamic, multidisciplinary services to a wide range of sectors. RSK was founded in 1989 and has grown considerably since then. At RSK, we operate as a group of businesses that work together seamlessly, aiming for growth through diversification. Our strategy helps us build a strong and resilient business, capable of weathering external challenges, while also providing greater value to our clients and more opportunities for our employees.
Since the beginning, our philosophy has remained the same: employ, develop and reward talented individuals. People are crucial to our company, and we recognise that our success hinges on our colleagues' growth. We’re committed to preserving RSK's people-first culture, promoting innovation, and fostering a supportive and caring environment for collaboration. At RSK, we want you to be part of our successes and help you reach your career aspirations. We take pride in offering employees fulfilling and challenging careers by promoting ongoing growth and empowering individuals to excel.
We are committed to fostering an inclusive workplace that welcomes individuals from all backgrounds, experiences, and perspectives. We firmly believe that embracing and celebrating the diversity in our workforce makes us a stronger and more innovative company. By providing workplace adjustments, we make it easier for people to confidently explore and pursue our career opportunities and recognise that flexibility is key to fostering a dynamic and thriving workplace. Many of our office-based positions benefit from a flexible working arrangement, allowing our team members to achieve a balance between professional and personal commitments.
We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities. If you’re passionate about making a difference, join us as we work together to build a brighter, more equitable, and sustainable future for all.
Service Coordinator in Loanhead employer: Richard Irvin
Richard Irvin, part of the RSK Group, is an exceptional employer located in Edinburgh, offering a dynamic work environment that prioritises employee growth and well-being. With a strong commitment to diversity and inclusion, we provide flexible working arrangements, comprehensive benefits including life assurance and mental health support, and opportunities for career advancement within a supportive team. Join us to be part of a company that values your contributions and empowers you to achieve your professional aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Loanhead
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Richard Irvin and their projects. Understand their values and how they operate. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with clients and engineers, being clear and confident in your speech is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Richard Irvin team. Let's get you that Service Coordinator position!
We think you need these skills to ace Service Coordinator in Loanhead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Coordinator role. Highlight your relevant experience and skills that match the job description, especially your communication and organisational abilities.
Showcase Your Skills:Don’t forget to mention your proficiency in computer packages like Word, Excel, and Outlook. We want to see how you can use these tools to help coordinate services effectively!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to demonstrate your understanding of the role and how you can contribute to our team at Richard Irvin.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Richard Irvin
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Coordinator role. Familiarise yourself with the responsibilities like using PPM planners and liaising between customers and operations management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since effective communication is key for this role, prepare examples of how you've successfully communicated in previous jobs. Whether it's handling customer queries or coordinating with team members, having specific instances ready will demonstrate your ability to excel in a multi-discipline office environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage tasks under pressure. Think about past experiences where you had to coordinate service visits or handle unexpected issues, and be prepared to discuss how you approached those situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for scheduling, or how they measure success in the Service Coordinator role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
