Service Coordinator in Loanhead, Midlothian

Richard Irvin, an RSK Group company, are recruiting for a Service Coordinator to join the team based in Edinburgh, UK. This is a full-time, permanent position. Our team of engineers, operations staff, project managers and compliance specialists are trained to start with our clients’ individual needs and work outwards from there. Our experts have extensive experience of advising and leading FM contracts and projects in both the public and private sectors and across industries. Our team is based throughout the UK – meaning you’re never too far from the help you need.

Responsibilities:

• Using PPM planner to create scheduled service visits for our own Mobile Engineers and sub-contractors to meet customer expectations and company objectives.
• Request RAMS for subcontractor visits.
• Appropriate notification of planned appointments to customers/clients as per maintenance schedule/contract requirements.
• Communication and issue of work orders to field based engineers either via our electronic job issue system or telephone as required.
• Liaise between customer and operations management to ensure smooth operational delivery.
• Co-ordinate and manage tasks to ensure maintenance delivery within allotted budget and timescales.

Qualifications and Experience:

• Good working knowledge of computer packages; Word, Excel and Outlook.
• Excellent telephone skills and manner.
• Effective communication skills both oral and written.
• Experience working within a multi-discipline office environment.
• Experience working independently, on own initiative, and as part of a team.

Salary and Benefits:

• Salary depending on experience.
• Company Pension.
• Life assurance.
• Annual Leave Purchase.
• Cycle to Work Scheme.
• Discounted Gym Membership.
• Mental Health Support.
• Electric Vehicle Salary Sacrifice Scheme.
• Joining Bonus.

We are committed to fostering an inclusive workplace that welcomes individuals from all backgrounds, experiences, and perspectives. We firmly believe that embracing and celebrating the diversity in our workforce makes us a stronger and more innovative company. By providing workplace adjustments, we make it easier for people to confidently explore and pursue our career opportunities and recognise that flexibility is key to fostering a dynamic and thriving workplace. Many of our office-based positions benefit from a flexible working arrangement, allowing our team members to achieve a balance between professional and personal commitments. We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities.

If you’re passionate about making a difference, join us as we work together to build a brighter, more equitable, and sustainable future for all.