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- Tasks: Provide IT support, troubleshoot issues, and manage user accounts in a dynamic team.
- Company: Join Richard Irvin, part of the innovative RSK Group, dedicated to creating smarter environments.
- Benefits: Enjoy competitive salary, life assurance, flexible working, and mental health support.
- Why this job: Make a real impact while developing your skills in a supportive, inclusive environment.
- Qualifications: Experience in IT support, strong knowledge of Windows 11 and Microsoft Office 365 required.
- Other info: Be part of a diverse team with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Richard Irvin, an RSK Group company, are recruiting for an IT & Systems Support Engineer to join the team based in Aberdeen, UK. This is a full-time, permanent position. Our team of engineers, operations staff, project managers and compliance specialists are trained to start with our clients’ individual needs and work outwards from there. Our experts have extensive experience of advising and leading FM contracts and projects in both the public and private sectors and across industries. Our team is based throughout the UK – meaning you’re never too far from the help you need.
Responsibilities:
- Act as the first point of contact for IT support issues, escalating where necessary.
- Troubleshoot and resolve incidents related to laptop hardware, Microsoft Office 365, Windows OS, printers, network connectivity, and other core systems.
- Provide support remotely, over the phone, and in person when required.
- Assist in maintaining and updating IT documentation, asset records, and support procedures.
- Help achieve companywide ISO 27001 accreditation.
- Manage user accounts and permissions in Active Directory, Exchange Online, Azure and other systems.
Qualifications and Experience:
- Proven experience in an IT Support or similar technical support role.
- Strong knowledge of Windows 11 and Microsoft Office 365.
- Experience with Active Directory, Group Policy, Exchange Online, Azure, and basic networking (TCP/IP, DNS, DHCP).
- Good understanding of IT hardware, peripherals, and mobile devices.
- Excellent troubleshooting and problem-solving skills.
- Strong customer service and communication skills.
- Ability to work independently and manage workload effectively.
- Full UK Driving license.
Salary and Benefits:
- Salary depending on experience
- Company Pension
- Life assurance
- Annual Leave
- Purchase Cycle to Work Scheme
- Discounted Gym Membership
- Mental Health Support
- Electric Vehicle Salary Sacrifice Scheme
- Joining Bonus
IT & Systems Support Engineer in Hillside employer: Richard Irvin
Contact Detail:
Richard Irvin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT & Systems Support Engineer in Hillside
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an IT & Systems Support Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Brush up on your troubleshooting skills and be ready to discuss your experience with Windows 11 and Microsoft Office 365. We want to see you shine, so practice common interview questions and scenarios related to IT support.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled IT issues in the past. This will demonstrate your expertise and give us a glimpse of how you handle challenges.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Richard Irvin. Let's make it happen!
We think you need these skills to ace IT & Systems Support Engineer in Hillside
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT & Systems Support Engineer role. Highlight your experience with Windows 11, Microsoft Office 365, and any relevant troubleshooting skills. We want to see how your background fits our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Be sure to mention your customer service skills and any relevant projects you've worked on.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently. Share specific instances where you made a difference!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at Richard Irvin!
How to prepare for a job interview at Richard Irvin
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft Office 365, and Active Directory. Be ready to discuss your troubleshooting experiences and how you've resolved issues in the past. This will show that you're not just familiar with the tools but can also handle real-world problems.
✨Show Off Your Customer Service Skills
Since this role involves being the first point of contact for IT support, highlight your customer service experience. Prepare examples of how you've effectively communicated with users and resolved their issues, whether over the phone or in person. This will demonstrate your ability to keep clients happy.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to IT support. Think about how you would handle a user struggling with network connectivity or a printer issue. Practising these scenarios will help you articulate your thought process and problem-solving skills during the interview.
✨Understand the Company Culture
Research Richard Irvin and the RSK Group to understand their values and mission. Be prepared to discuss how your personal values align with theirs, especially regarding teamwork and innovation. Showing that you fit into their culture can give you an edge over other candidates.
