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- Tasks: Coordinate service visits and manage communication between clients and engineers.
- Company: Join Richard Irvin, part of the innovative RSK Group, dedicated to creating smarter environments.
- Benefits: Enjoy a competitive salary, life assurance, flexible working, and wellness support.
- Why this job: Be part of a team that makes a real impact on communities and the environment.
- Qualifications: Strong communication skills and experience in a multi-discipline office environment.
- Other info: Embrace a diverse workplace with opportunities for growth and career development.
The predicted salary is between 30000 - 42000 £ per year.
Richard Irvin, an RSK Group company, are recruiting for a Service Coordinator to join the team based in Inverness, UK. This is a full-time, permanent position. Our team of engineers, operations staff, project managers and compliance specialists are trained to start with our clients’ individual needs and work outwards from there. Our experts have extensive experience of advising and leading FM contracts and projects in both the public and private sectors and across industries.
Responsibilities:
- Using PPM planner to create scheduled service visits for our own Mobile Engineers and sub-contractors to meet customer expectations and company objectives.
- Request RAMS for subcontractor visits.
- Appropriate notification of planned appointments to customers/clients as per maintenance schedule/contract requirements.
- Communication and issue of work orders to field-based engineers either via our electronic job issue system or telephone as required.
- Liaise between customer and operations management to ensure smooth operational delivery.
- Co-ordinate and manage tasks to ensure maintenance delivery within allotted budget and timescales.
Qualifications and Experience:
- Good working knowledge of computer packages; Word, Excel and Outlook.
- Excellent telephone skills and manner.
- Effective communication skills both oral and written.
- Experience working within a multi-discipline office environment.
- Experience working independently, on own initiative, and as part of a team.
Salary and Benefits:
- Salary depending on experience.
- Company Pension.
- Life assurance.
At Richard Irvin, we create safer, smarter, greener places to live and work. We deliver this through our teams of engineers, operations staff, project managers and compliance specialists who are trained to attune our services to meet our clients’ project goals. Our experts’ extensive experience in advising and leading projects for public and private clients further enables our proficient services that cover multiple sectors, including various industries.
We have a UK-wide geographic reach, so no projects are out of our reach. Our clients include TotalEnergies, National Libraries of Scotland, Erskine and the multiple Scottish local councils, commercial landlords, housing associations, managing agents, national facilities management businesses, hotel chains and leisure establishments.
Our energy services include building energy management systems, heat pumps and solar and renewable solutions. Our engineers maintain, repair and improve more than 62,000 commercial and domestic UK properties, including heating, ventilation, air conditioning, electrical, lighting, detection, renewable systems, fabric and specialist services, often delivered as complete facilities management packages.
Richard Irvin is part of the RSK Group, a leading integrated environmental, engineering, and technical services business providing dynamic, multidisciplinary services to a wide range of sectors. RSK was founded in 1989 and has grown considerably since then. At RSK, we operate as a group of businesses that work together seamlessly, aiming for growth through diversification.
Our strategy helps us build a strong and resilient business, capable of weathering external challenges, while also providing greater value to our clients and more opportunities for our employees. Since the beginning, our philosophy has remained the same: employ, develop and reward talented individuals. People are crucial to our company, and we recognise that our success hinges on our colleagues' growth.
We’re committed to preserving RSK's people-first culture, promoting innovation, and fostering a supportive and caring environment for collaboration. At RSK, we want you to be part of our successes and help you reach your career aspirations. We take pride in offering employees fulfilling and challenging careers by promoting ongoing growth and empowering individuals to excel.
We are committed to fostering an inclusive workplace that welcomes individuals from all backgrounds, experiences, and perspectives. We firmly believe that embracing and celebrating the diversity in our workforce makes us a stronger and more innovative company. By providing workplace adjustments, we make it easier for people to confidently explore and pursue our career opportunities and recognise that flexibility is key to fostering a dynamic and thriving workplace.
Many of our office-based positions benefit from a flexible working arrangement, allowing our team members to achieve a balance between professional and personal commitments. We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities.
If you’re passionate about making a difference, join us as we work together to build a brighter, more equitable, and sustainable future for all.
Do you have what it takes?
An RSK Company Benefits:
- Life Assurance.
- Annual Leave.
- Purchase Cycle to Work Scheme.
- Discounted Gym Membership.
- Mental Health Support.
- Electric Vehicle Salary Sacrifice Scheme.
- Joining Bonus.
Service Coordinator in Edinburgh employer: Richard Irvin
Contact Detail:
Richard Irvin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your skills and experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Service Coordinator in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Coordinator role. Highlight your experience with PPM planners and any relevant communication skills, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background aligns with our mission at Richard Irvin. Keep it concise but impactful!
Show Off Your Tech Skills: Since we value good working knowledge of computer packages like Word, Excel, and Outlook, make sure to mention any relevant experience you have with these tools in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Richard Irvin
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Coordinator role. Familiarise yourself with the responsibilities like using PPM planners and liaising between customers and operations management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since effective communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with clients or team members in the past. This will demonstrate your ability to handle the communication demands of the job.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about times when you've had to coordinate tasks under pressure or manage conflicting priorities. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, the tools they use for scheduling service visits, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
