At a Glance
- Tasks: Coordinate service visits and ensure smooth operations for our engineering team.
- Company: Join Richard Irvin, part of the innovative RSK Group, dedicated to creating smarter environments.
- Benefits: Enjoy a competitive salary, pension, life assurance, and flexible working arrangements.
- Other info: We celebrate diversity and offer opportunities for personal and professional growth.
- Why this job: Make a real impact in a supportive team while developing your career in a dynamic environment.
- Qualifications: Strong communication skills and experience with office software are essential.
The predicted salary is between 31500 - 38500 £ per year.
Richard Irvin, an RSK Group company, are recruiting for a Service Coordinator to join the team based in South Ayrshire, UK. This is a full-time, permanent position.
Our team of engineers, operations staff, project managers and compliance specialists are trained to start with our clients’ individual needs and work outwards from there. Our experts have extensive experience of advising and leading FM contracts and projects in both the public and private sectors and across industries. Our team is based throughout the UK, meaning you’re never too far from the help you need.
Responsibilities:
- Using PPM planner to create scheduled service visits for our own Mobile Engineers and sub-contractors to meet customer expectations and company objectives.
- Request RAMS for subcontractor visits.
- Appropriate notification of planned appointments to customers/clients as per maintenance schedule/contract requirements.
- Communication and issue of work orders to field-based engineers either via our electronic job issue system or telephone as required.
- Liaise between customer and operations management to ensure smooth operational delivery.
- Co-ordinate and manage tasks to ensure maintenance delivery within allotted budget and timescales.
Qualifications and Experience:
- Good working knowledge of computer packages; Word, Excel and Outlook.
- Excellent telephone skills and manner.
- Effective communication skills both oral and written.
- Experience working within a multi-discipline office environment.
- Experience working independently, on own initiative, and as part of a team.
Salary and Benefits:
- Salary depending on experience.
- Company Pension.
- Life assurance.
We are committed to fostering an inclusive workplace that welcomes individuals from all backgrounds, experiences, and perspectives. We firmly believe that embracing and celebrating the diversity in our workforce makes us a stronger and more innovative company.
By providing workplace adjustments, we make it easier for people to confidently explore and pursue our career opportunities and recognise that flexibility is key to fostering a dynamic and thriving workplace. Many of our office-based positions benefit from a flexible working arrangement, allowing our team members to achieve a balance between professional and personal commitments.
We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities.
If you’re passionate about making a difference, join us as we work together to build a brighter, more equitable, and sustainable future for all.
Service Coordinator in Ayr employer: Richard Irvin
At Richard Irvin, an RSK Group company, we pride ourselves on being an excellent employer that values the growth and well-being of our employees. Located in South Ayrshire, Scotland, we offer a supportive work culture with flexible arrangements, competitive salaries, and a comprehensive benefits package, including life assurance and mental health support. Our commitment to diversity and inclusion, along with opportunities for professional development, ensures that every team member can thrive and contribute to meaningful projects that make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Ayr
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Richard Irvin. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Richard Irvin before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Coordinator in Ayr
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Richard Irvin:Your cover letter is your chance to shine! Tell us why you want to work at Richard Irvin specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Richard Irvin!
How to prepare for a job interview at Richard Irvin
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
