At a Glance
- Tasks: Coordinate service visits and manage communication between engineers and clients.
- Company: Join Richard Irvin FM Limited, a leading facilities management company in Glasgow.
- Benefits: Enjoy a competitive salary, company pension, and life assurance.
- Other info: This is a full-time, permanent position with opportunities for growth.
- Why this job: Be part of a dynamic team that values effective communication and operational excellence.
- Qualifications: Proficiency in Word, Excel, and Outlook; strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
The Vacancy
Richard Irvin an RSK Group company are recruiting for a Service Coordinator to join the team based in Glasgow, UK. This is a part-time, permanent position, working over three days, ideally a Monday, Wednesday and Friday.
Our team of engineers, operations staff, project managers and compliance specialists are trained to start with our clients’ individual needs and work outwards from there. Our experts have extensive experience of advising and leading FM contracts and projects in both the public and private sectors and across industries.
Our team is based throughout the UK – meaning you’re never too far from the help you need.
Responsibilities
- Using PPM planner to create scheduled service visits for our own Mobile Engineers and sub-contractors to meet customer expectations and company objectives.
- Request RAMS for subcontractor visits
- Appropriate notification of planned appointments to customers/clients as per maintenance schedule/contract requirements
- Communication and issue of work orders to field based engineers either via our electronic job issue system or telephone as required
- Liaise between customer and operations management to ensure smooth operational delivery
- Co-ordinate and manage tasks to ensure maintenance delivery within allotted budget and timescales
Qualifications and Experience
- Good working knowledge of computer packages; Word, Excel and Outlook
- Excellent telephone skills and manner
- Effective communication skills both oral and written
- Experience working within a multi discipline office environment
- Experience working independently, on own initiative, and as part of a team
Salary and Benefits
- Salary depending on experience
- Company Pension
- Life assurance
#Consultancy #Recruitment #RSKfamily
Full Job Description Attached
RSK will not accept unsolicited CVs from agencies other than RSK PSL or Secondary agencies.
About Us
At Richard Irvin, we create safer, smarter, greener places to live and work. We deliver this through our teams of engineers, operations staff, project managers and compliance specialists who are trained to attune our services to meet our clients’ project goals. Our experts’ extensive experience in advising and leading projects for public and private clients further enables our proficient services that cover multiple sectors, including various industries. We have a UK-wide geographic reach, so no projects are out of our reach.
Our clients include TotalEnergies, National Libraries of Scotland, Erskineand the multiple Scottish local councils, commercial landlords, housing associations, managing agents, national facilities management businesses, hotel chains and leisure establishments. Our energy services include building energy management systems, heat pumps and solar and renewable solutions. Our engineers maintain, repair and improve more than 62,000 commercial and domestic UK properties, including heating, ventilation, air conditioning, electrical, lighting, detection, renewable systems, fabric and specialist services, often delivered as complete facilities management packages.
Richard Irvin is part of the RSK Group, a leading integrated environmental, engineering, and technical services business providing dynamic, multidisciplinary services to a wide range of sectors. RSK was founded in 1989 and has grown considerably since then.
At RSK, we operate as a group of businesses that work together seamlessly, aiming for growth through diversification. Our strategy helps us build a strong and resilient business, capable of weathering external challenges, while also providing greater value to our clients and more opportunities for our employees.
Since the beginning, our philosophy has remained the same: employ, develop and reward talented individuals. People are crucial to our company, and we recognise that our success hinges on our colleagues' growth. We're committed to preserving RSK's people-first culture, promoting innovation, and fostering a supportive and caring environment for collaboration. At RSK, we want you to be part of our successes and help you reach your career aspirations. We take pride in offering employees fulfilling and challenging careers by promoting ongoing growth and empowering individuals to excel.
We are committed to fostering an inclusive workplace that welcomes individuals from all backgrounds, experiences, and perspectives. We firmly believe that embracing and celebrating the diversity in our workforce makes us a stronger and more innovative company.
By providing workplace adjustments, we make it easier for people to confidently explore and pursue our career opportunities and recognise that flexibility is key to fostering a dynamic and thriving workplace. Many of our office-based positions benefit from a flexible working arrangement, allowing our team members to achieve a balance between professional and personal commitments.
We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities.
If you're passionate about making a difference, join us as we work together to build a brighter, more equitable, and sustainable future for all. Do you have what it takes?
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Service Coordinator in Glasgow employer: Richard Irvin FM Limited
Richard Irvin FM Limited offers a dynamic work environment in Erskine, Scotland, where employees are valued for their skills and contributions. With a strong focus on health and safety, the company fosters a culture of collaboration and continuous improvement, providing ample opportunities for professional growth and development. Employees enjoy competitive salaries, a robust pension scheme, and the satisfaction of working within a supportive team dedicated to delivering high-quality service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Glasgow
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, like PPM planners and electronic job issue systems. Being able to demonstrate your proficiency in these areas during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since the role requires effective communication with both customers and engineers, practice articulating your thoughts clearly and confidently to make a great impression.
✨Tip Number 3
Research Richard Irvin FM Limited and understand their values and objectives. Tailoring your conversation during the interview to align with their company culture can significantly boost your chances of landing the job.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully coordinated tasks or managed projects. Highlighting your ability to work independently and as part of a team will demonstrate that you have the right mindset for this role.
We think you need these skills to ace Service Coordinator in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Service Coordinator role. Emphasise your proficiency in using computer packages like Word, Excel, and Outlook, as well as your communication skills.
Craft a Compelling Cover Letter:Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Explain how your previous experiences have prepared you for coordinating service visits and managing tasks effectively.
Showcase Your Communication Skills:Since effective communication is key for this role, consider including examples in your application that demonstrate your ability to liaise between customers and management, as well as your telephone skills.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Coordinator.
How to prepare for a job interview at Richard Irvin FM Limited
✨Showcase Your Organisational Skills
As a Service Coordinator, you'll need to demonstrate your ability to manage schedules and appointments effectively. Be prepared to discuss specific examples of how you've successfully coordinated tasks in previous roles, highlighting your use of tools like PPM planners or similar software.
✨Communicate Clearly
Effective communication is key in this role. During the interview, practice articulating your thoughts clearly and concisely. You might be asked to explain how you would handle communication between customers and engineers, so think of scenarios where you've successfully navigated similar situations.
✨Demonstrate Teamwork and Independence
The job requires both independent work and collaboration with a team. Prepare to share examples that illustrate your ability to work autonomously while also being a supportive team member. This will show that you can adapt to different working styles as needed.
✨Familiarise Yourself with Relevant Software
Since the role involves using computer packages like Word, Excel, and Outlook, make sure you're comfortable discussing your proficiency with these tools. You could even mention any specific projects where you've used them to enhance your productivity or efficiency.
