At a Glance
- Tasks: Coordinate service visits and manage communication between clients and engineers.
- Company: Join Richard Irvin FM Limited, part of the RSK Group, a leader in facilities management.
- Benefits: Enjoy a competitive salary, company pension, and life assurance.
- Other info: We embrace diversity and offer flexible workplace adjustments for all.
- Why this job: Be part of a dynamic team that values inclusivity and personal growth.
- Qualifications: Strong computer skills and effective communication are essential; teamwork experience is a plus.
The predicted salary is between 30000 - 42000 £ per year.
Service Coordinator
Location: Edinburgh, UK
Type: Full‑time, permanent
Responsibilities
- Using PPM planner to create scheduled service visits for our Mobile Engineers and sub‑contractors to meet customer expectations and company objectives.
- Request RAMS for subcontractor visits.
- Notify customers/clients of planned appointments as per maintenance schedule or contract requirements.
- Communicate and issue work orders to field engineers via the electronic job issue system or telephone as required.
- Liaise between customer and operations management to ensure smooth operational delivery.
- Coordinate and manage tasks to ensure maintenance delivery within allotted budget and timescales.
Qualifications and Experience
- Good working knowledge of computer packages (Word, Excel, Outlook).
- Excellent telephone skills and manner.
- Effective communication skills, both oral and written.
- Experience working within a multi‑discipline office environment.
- Experience working independently, on own initiative, and as part of a team.
Salary and Benefits
- Salary depending on experience.
- Company pension.
- Life assurance.
Equal Employment Opportunity Statement
We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities.
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Service Coordinator employer: Richard Irvin FM Limited
Richard Irvin FM Limited offers a dynamic work environment in Erskine, Scotland, where employees are valued for their skills and contributions. With a strong focus on health and safety, the company fosters a culture of collaboration and continuous improvement, providing ample opportunities for professional growth and development. Employees enjoy competitive salaries, a robust pension scheme, and the satisfaction of working within a supportive team dedicated to delivering high-quality service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as PPM planners and electronic job issue systems. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since the role requires effective communication with both customers and field-based engineers, practice clear and concise speaking to ensure you can convey information efficiently.
✨Tip Number 3
Research Richard Irvin FM Limited and their approach to facilities management. Understanding their values and how they operate will help you tailor your responses in interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully coordinated tasks or managed projects. Highlighting your ability to work independently and as part of a team will demonstrate that you have the right mindset for this role.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Service Coordinator position. Understand the responsibilities and qualifications required, as this will help you tailor your application.
Tailor Your CV:Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your proficiency in computer packages like Word, Excel, and Outlook, as well as your communication skills.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to coordinate tasks and manage customer expectations effectively.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Richard Irvin FM Limited
✨Know the Company
Before your interview, take some time to research Richard Irvin FM Limited and its role within the RSK Group. Understanding their values, mission, and the services they provide will help you tailor your responses and show genuine interest.
✨Highlight Relevant Experience
Make sure to emphasise any previous experience you have in service coordination or facilities management. Be ready to discuss specific examples of how you've successfully managed schedules, communicated with clients, or coordinated tasks in a similar environment.
✨Demonstrate Communication Skills
Since effective communication is key for this role, prepare to showcase your telephone skills and written communication abilities. You might be asked to role-play a scenario, so practice articulating your thoughts clearly and professionally.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, or specific challenges the Service Coordinator role may face. This shows your enthusiasm and helps you assess if the company is the right fit for you.
