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- Tasks: Coordinate service visits and manage communication between clients and engineers.
- Company: Join Richard Irvin FM Limited, part of the RSK Group, a leader in facilities management.
- Benefits: Enjoy a competitive salary, company pension, and life assurance.
- Why this job: Be part of a dynamic team that values inclusivity and personal growth.
- Qualifications: Strong computer skills and effective communication are essential; teamwork experience is a plus.
- Other info: We embrace diversity and offer flexible workplace adjustments for all.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Richard Irvin an RSK Group company are recruiting for a Service Coordinator to join the team based in Inverness, UK. This is a full-time, permanent position.
Our team of engineers, operations staff, project managers and compliance specialists are trained to start with our clients’ individual needs and work outwards from there. Our experts have extensive experience of advising and leading FM contracts and projects in both the public and private sectors and across industries. Our team is based throughout the UK – meaning you’re never too far from the help you need.
Responsibilities
- Using PPM planner to create scheduled service visits for our own Mobile Engineers and sub-contractors to meet customer expectations and company objectives.
- Request RAMS for subcontractor visits
- Appropriate notification of planned appointments to customers/clients as per maintenance schedule/contract requirements
- Communication and issue of work orders to field based engineers either via our electronic job issue system or telephone as required
- Liaise between customer and operations management to ensure smooth operational delivery
- Co-ordinate and manage tasks to ensure maintenance delivery within allotted budget and timescales
Qualifications and Experience
- Good working knowledge of computer packages; Word, Excel and Outlook
- Excellent telephone skills and manner
- Effective communication skills both oral and written
- Experience working within a multi discipline office environment
- Experience working independently, on own initiative, and as part of a team
Salary and Benefits
- Salary depending on experience
- Company Pension
- Life assurance
#Consultancy #Recruitment #RSKfamily
About Us
At Richard Irvin, we create safer, smarter, greener places to live and work. We deliver this through our teams of engineers, operations staff, project managers and compliance specialists who are trained to attune our services to meet our clients’ project goals. Our experts’ extensive experience in advising and leading projects for public and private clients further enables our proficient services that cover multiple sectors, including various industries. We have a UK-wide geographic reach, so no projects are out of our reach.
Our clients include TotalEnergies, National Libraries of Scotland, Erskine and the multiple Scottish local councils, commercial landlords, housing associations, managing agents, national facilities management businesses, hotel chains and leisure establishments. Our energy services include building energy management systems, heat pumps and solar and renewable solutions. Our engineers maintain, repair and improve more than 62,000 commercial and domestic UK properties, including heating, ventilation, air conditioning, electrical, lighting, detection, renewable systems, fabric and specialist services, often delivered as complete facilities management packages.
Richard Irvin is part of the RSK Group, a leading integrated environmental, engineering, and technical services business providing dynamic, multidisciplinary services to a wide range of sectors. RSK was founded in 1989 and has grown considerably since then.
At RSK, we operate as a group of businesses that work together seamlessly, aiming for growth through diversification. Our strategy helps us build a strong and resilient business, capable of weathering external challenges, while also providing greater value to our clients and more opportunities for our employees. Since the beginning, our philosophy has remained the same: employ, develop and reward talented individuals. People are crucial to our company, and we recognise that our success hinges on our colleagues\’ growth. We\’re committed to preserving RSK\’s people-first culture, promoting innovation, and fostering a supportive and caring environment for collaboration. We want you to be part of our successes and help you reach your career aspirations.
We are committed to fostering an inclusive workplace that welcomes individuals from all backgrounds, experiences, and perspectives. We believe that embracing and celebrating the diversity in our workforce makes us a stronger and more innovative company. By providing workplace adjustments, we make it easier for people to confidently explore and pursue our career opportunities and recognise that flexibility is key to fostering a dynamic and thriving workplace. We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities.
If you\’re passionate about making a difference, join us as we work together to build a brighter, more equitable, and sustainable future for all. Do you have what it takes?
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Service Coordinator employer: Richard Irvin FM Limited
Contact Detail:
Richard Irvin FM Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as PPM planners and electronic job issue systems. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since the role requires effective communication with both customers and field-based engineers, practice clear and concise speaking to ensure you can convey information efficiently.
✨Tip Number 3
Research Richard Irvin FM Limited and their approach to facilities management. Understanding their values and how they operate will help you tailor your responses in interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully coordinated tasks or managed projects. Highlighting your ability to work independently and as part of a team will demonstrate that you have the right mindset for this role.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Service Coordinator position. Understand the responsibilities and qualifications required, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your proficiency in computer packages like Word, Excel, and Outlook, as well as your communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to coordinate tasks and manage customer expectations effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Richard Irvin FM Limited
✨Know the Company
Before your interview, take some time to research Richard Irvin FM Limited and its role within the RSK Group. Understanding their values, mission, and the services they provide will help you tailor your responses and show genuine interest.
✨Highlight Relevant Experience
Make sure to emphasise any previous experience you have in service coordination or facilities management. Be ready to discuss specific examples of how you've successfully managed schedules, communicated with clients, or coordinated tasks in a similar environment.
✨Demonstrate Communication Skills
Since effective communication is key for this role, prepare to showcase your telephone skills and written communication abilities. You might be asked to role-play a scenario, so practice articulating your thoughts clearly and professionally.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, or specific challenges the Service Coordinator role may face. This shows your enthusiasm and helps you assess if the company is the right fit for you.
