Service Coordinator in Loanhead

Richard Irvin, an RSK Group company, is recruiting for a Service Coordinator to join the team based in Loanhead (Edinburgh), UK. This is a full-time, permanent position. Our team of engineers, operations staff, project managers and compliance specialists start with clients’ needs and work outwards. We have extensive experience advising and leading FM contracts and projects in both the public and private sectors across industries. Our team is UK-wide, so you’re never far from the help you need.

Responsibilities

• Using PPM planner to create scheduled service visits for our own Mobile Engineers and sub-contractors to meet customer expectations and company objectives.
• Request RAMS for subcontractor visits.
• Appropriate notification of planned appointments to customers/clients as per maintenance schedule/contract requirements.
• Communication and issue of work orders to field based engineers either via our electronic job issue system or telephone as required.
• Liaise between customer and operations management to ensure smooth operational delivery.
• Coordinate and manage tasks to ensure maintenance delivery within allotted budget and timescales.

Qualifications and Experience

• Good working knowledge of computer packages; Word, Excel and Outlook.
• Excellent telephone skills and manner.
• Effective communication skills both oral and written.
• Experience working within a multi discipline office environment.
• Experience working independently, on own initiative, and as part of a team.

Salary and Benefits

• Salary depending on experience.
• Company Pension.
• Life assurance.

At Richard Irvin, we create safer, smarter, greener places to live and work. We deliver this through our teams of engineers, operations staff, project managers and compliance specialists who are trained to attune our services to meet our clients’ project goals. Our experts’ extensive experience in advising and leading projects for public and private clients further enables our proficient services that cover multiple sectors, including various industries. We have a UK-wide geographic reach, so no projects are out of our reach.

Our clients include TotalEnergies, National Libraries of Scotland, Erskine and the multiple Scottish local councils, commercial landlords, housing associations, managing agents, national facilities management businesses, hotel chains and leisure establishments. Our energy services include building energy management systems, heat pumps and solar and renewable solutions. Our engineers maintain, repair and improve more than 62,000 commercial and domestic UK properties, including heating, ventilation, air conditioning, electrical, lighting, detection, renewable systems, fabric and specialist services, often delivered as complete facilities management packages.

Richard Irvin is part of the RSK Group, a leading integrated environmental, engineering, and technical services business providing dynamic, multidisciplinary services to a wide range of sectors. RSK was founded in 1989 and has grown considerably since then. At RSK, we operate as a group of businesses that work together seamlessly, aiming for growth through diversification. Our strategy helps us build a strong and resilient business, capable of weathering external challenges, while also providing greater value to our clients and more opportunities for our employees.

Since the beginning, our philosophy has remained the same: employ, develop and reward talented individuals. People are crucial to our company, and we recognise that our success hinges on our colleagues' growth. We are committed to preserving RSK's people-first culture, promoting innovation, and fostering a supportive and caring environment for collaboration. We want you to be part of our successes and help you reach your career aspirations. We offer fulfilling and challenging careers by promoting ongoing growth and empowering individuals to excel.

We are committed to fostering an inclusive workplace that welcomes individuals from all backgrounds, experiences, and perspectives. We believe that embracing and celebrating diversity makes us stronger and more innovative. We provide workplace adjustments to help people pursue career opportunities and recognise that flexibility is key to a dynamic workplace. Many office-based positions benefit from flexible working arrangements to balance professional and personal commitments. We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities.

If you’re passionate about making a difference, join us as we work together to build a brighter, more equitable, and sustainable future for all.