Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line IT support and troubleshoot various technical issues.
- Company: Join Richard Irvin, part of the innovative RSK Group, making a difference in environmental services.
- Benefits: Competitive salary, company pension, life assurance, and a supportive work environment.
- Why this job: Be the go-to tech hero and help achieve ISO 27001 accreditation while growing your skills.
- Qualifications: Experience in IT support, strong knowledge of Windows 11 and Microsoft Office 365 required.
- Other info: Inclusive workplace welcoming diverse backgrounds and perspectives.
The predicted salary is between 28800 - 43200 £ per year.
The vacancy for an IT & Systems Support Engineer at RSK Group in Aberdeen, UK. This full-time, permanent position requires a dedicated individual capable of providing first-line technical support and contributing to ISO 27001 accreditation.
Responsibilities
- Act as the first point of contact for IT support issues, escalating where necessary.
- Troubleshoot and resolve incidents related to laptop hardware, Microsoft Office 365, Windows OS, printers, network connectivity, and other core systems.
- Provide support remotely, over the phone, and in person when required.
- Assist in maintaining and updating IT documentation, asset records, and support procedures.
- Help achieve company-wide ISO 27001 accreditation.
- Manage user accounts and permissions in Active Directory, Exchange Online, Azure, and other systems.
Qualifications and Experience
- Proven experience in an IT Support or similar technical support role.
- Strong knowledge of Windows 11 and Microsoft Office 365.
- Experience with Active Directory, Group Policy, Exchange Online, Azure, and basic networking (TCP/IP, DNS, DHCP).
- Good understanding of IT hardware, peripherals, and mobile devices.
- Excellent troubleshooting and problem-solving skills.
- Strong customer service and communication skills.
- Ability to work independently and manage workload effectively.
- Full UK Driving license.
Salary and Benefits
- Salary depending on experience
- Company Pension
- Life assurance
About Us
At Richard Irvin, we create safer, smarter, greener places to live and work. We deliver this through our teams of engineers, operations staff, project managers and compliance specialists who are trained to attune our services to meet our clients’ project goals.
We are committed to fostering an inclusive workplace that welcomes individuals from all backgrounds, experiences, and perspectives. We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities.
IT & Systems Support Engineer employer: Richard Irvin FM Limited
Contact Detail:
Richard Irvin FM Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT & Systems Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your responses. Make sure you can showcase your troubleshooting skills and knowledge of systems like Windows 11 and Microsoft Office 365.
✨Tip Number 3
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us at RSK Group. It’s a great way to stand out and show your commitment.
We think you need these skills to ace IT & Systems Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT & Systems Support Engineer role. Highlight your experience with Windows 11, Microsoft Office 365, and any relevant technical support roles you've had. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills: In your application, give examples of how you've tackled technical issues in the past. Whether it's fixing a printer or resolving network connectivity problems, we love to see your problem-solving prowess shine through!
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality show! A friendly tone can make your application stand out. Remember, we’re looking for someone who can connect with our team and clients alike.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Richard Irvin FM Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft Office 365, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Show Off Your Customer Service Skills
As an IT & Systems Support Engineer, you'll be the first point of contact for users. Prepare examples of how you've successfully handled difficult support situations or provided excellent customer service in previous roles. This will highlight your communication skills and ability to manage user expectations.
✨Familiarise Yourself with ISO 27001
Since contributing to ISO 27001 accreditation is part of the role, take some time to understand what it entails. Be prepared to discuss how you can help maintain compliance and why it's important for the company. This shows your commitment to the organisation's goals.
✨Practice Problem-Solving Scenarios
Think of common IT issues like network connectivity problems or printer malfunctions and practice explaining how you would troubleshoot them. This not only prepares you for potential technical questions but also demonstrates your analytical thinking and hands-on approach.
