At a Glance
- Tasks: Provide first-line IT support and troubleshoot various technical issues.
- Company: Join a dynamic team in a leading IT support company.
- Benefits: Competitive salary, pension, life assurance, and inclusive culture.
- Other info: Great opportunity for growth in a supportive and diverse environment.
- Why this job: Kickstart your career in tech while making a real difference for clients.
- Qualifications: Experience in IT support and strong knowledge of Windows and Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an IT & Systems Support Engineer to join our team of engineers, operations staff, project managers and compliance specialists. The role involves providing first‑line support to clients across the public and private sectors.
Responsibilities
- Act as the first point of contact for IT support issues, escalating where necessary.
- Troubleshoot and resolve incidents related to laptop hardware, Microsoft Office 365, Windows OS, printers, network connectivity, and other core systems.
- Provide support remotely, over the phone, and in person when required.
- Assist in maintaining and updating IT documentation, asset records, and support procedures.
- Help achieve companywide ISO 27001 accreditation.
- Manage user accounts and permissions in Active Directory, Exchange Online, Azure and other systems.
Qualifications and Experience
- Proven experience in an IT Support or similar technical support role.
- Strong knowledge of Windows 11 and Microsoft Office 365.
- Experience with Active Directory, Group Policy, Exchange Online, Azure, and basic networking (TCP/IP, DNS, DHCP).
- Good understanding of IT hardware, peripherals, and mobile devices.
- Excellent troubleshooting and problem‑solving skills.
- Strong customer service and communication skills.
- Ability to work independently and manage workload effectively.
- Full UK driving licence.
Salary and Benefits
- Salary depending on experience.
- Company pension.
- Life assurance.
We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities.
IT & Systems Support Engineer in Choppington employer: Richard Irvin FM Limited
Join a dynamic team as an IT & Systems Support Engineer in the vibrant cities of Aberdeen, Glasgow, or Edinburgh, where we prioritise employee growth and development. Our inclusive work culture fosters collaboration and innovation, offering competitive salaries, a robust pension scheme, and life assurance to ensure your well-being. With opportunities to engage with diverse clients across public and private sectors, you will play a crucial role in achieving ISO 27001 accreditation while enhancing your technical skills in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT & Systems Support Engineer in Choppington
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your troubleshooting successes and projects. This gives potential employers a taste of what you can bring to the table beyond just your CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific issues with Windows OS or Microsoft Office 365. Being ready to demonstrate your problem-solving skills can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT & Systems Support Engineer in Choppington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support and showcases your skills with Windows 11, Microsoft Office 365, and Active Directory. We want to see how your background aligns with the role, so don’t be shy about making it relevant!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing personality, so let your enthusiasm for the role come through.
Show Off Your Troubleshooting Skills:In your application, give examples of how you've tackled IT issues in the past. We’re looking for those excellent problem-solving skills, so share specific incidents where you’ve made a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Richard Irvin FM Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft Office 365, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Show Off Your Customer Service Skills
Since this role involves first-line support, it's crucial to demonstrate your strong customer service abilities. Prepare examples of how you've effectively communicated with clients or resolved their issues, whether over the phone or in person.
✨Familiarise Yourself with ISO 27001
Understanding ISO 27001 accreditation is a big plus for this position. Do some research on what it entails and be prepared to discuss how you can contribute to achieving compliance within the company.
✨Practice Problem-Solving Scenarios
Anticipate technical questions or scenarios that may come up during the interview. Practising how you would troubleshoot common issues, like network connectivity problems or printer malfunctions, will help you feel more confident and prepared.
