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- Tasks: Provide first-line IT support and troubleshoot technical issues.
- Company: Join Richard Irvin, part of the innovative RSK Group.
- Benefits: Competitive salary, company pension, and life assurance.
- Why this job: Make a real impact in a dynamic tech environment.
- Qualifications: Experience in IT support and strong knowledge of Windows and Office 365.
- Other info: Inclusive workplace welcoming diverse backgrounds and perspectives.
The predicted salary is between 28800 - 48000 £ per year.
The vacancy for an IT & Systems Support Engineer at RSK Group in Aberdeen, UK. This full-time, permanent position requires a dedicated individual capable of providing first-line technical support and contributing to ISO 27001 accreditation.
Responsibilities:
- Act as the first point of contact for IT support issues, escalating where necessary.
- Troubleshoot and resolve incidents related to laptop hardware, Microsoft Office 365, Windows OS, printers, network connectivity, and other core systems.
- Provide support remotely, over the phone, and in person when required.
- Assist in maintaining and updating IT documentation, asset records, and support procedures.
- Help achieve company-wide ISO 27001 accreditation.
- Manage user accounts and permissions in Active Directory, Exchange Online, Azure, and other systems.
Qualifications and Experience:
- Proven experience in an IT Support or similar technical support role.
- Strong knowledge of Windows 11 and Microsoft Office 365.
- Experience with Active Directory, Group Policy, Exchange Online, Azure, and basic networking (TCP/IP, DNS, DHCP).
- Good understanding of IT hardware, peripherals, and mobile devices.
- Excellent troubleshooting and problem-solving skills.
- Strong customer service and communication skills.
- Ability to work independently and manage workload effectively.
- Full UK Driving license.
Salary and Benefits:
- Salary depending on experience
- Company Pension
- Life assurance
At Richard Irvin, we create safer, smarter, greener places to live and work. We deliver this through our teams of engineers, operations staff, project managers and compliance specialists who are trained to attune our services to meet our clients’ project goals.
We are committed to fostering an inclusive workplace that welcomes individuals from all backgrounds, experiences, and perspectives. We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities.
IT & Systems Support Engineer in Aberdeen employer: Richard Irvin FM Limited
Contact Detail:
Richard Irvin FM Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT & Systems Support Engineer in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your responses. Make sure you can showcase your troubleshooting skills and knowledge of Windows 11 and Microsoft Office 365.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be part of a company that values inclusivity and innovation in the IT sector.
We think you need these skills to ace IT & Systems Support Engineer in Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and showcases your skills with Windows 11, Microsoft Office 365, and Active Directory. We want to see how your background aligns with the role, so don’t be shy about making it relevant!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our ISO 27001 accreditation efforts. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky IT issues in the past. We’re looking for those excellent troubleshooting skills, so share some stories that demonstrate your ability to resolve incidents effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Richard Irvin FM Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft Office 365, and the other systems mentioned in the job description. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any relevant certifications you might have.
✨Show Off Your Customer Service Skills
Since this role involves a lot of direct interaction with users, it’s crucial to demonstrate your strong customer service skills. Prepare examples of how you've successfully resolved user issues in the past, whether over the phone or in person, and highlight your communication style.
✨Familiarise Yourself with ISO 27001
Understanding ISO 27001 accreditation is key for this position. Do some research on what it entails and be prepared to discuss how you can contribute to achieving this standard within the company. Showing that you’re proactive about compliance will impress the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask about the team, the company culture, and the specific challenges they face in IT support. This shows your genuine interest in the role and helps you assess if it's the right fit for you.