At a Glance
- Tasks: Coordinate service visits and ensure smooth operations for our Mobile Engineers.
- Company: Dynamic company in Edinburgh with a focus on teamwork and customer satisfaction.
- Benefits: Competitive salary, pension scheme, and life assurance.
- Other info: Inclusive workplace that values diversity and offers growth opportunities.
- Why this job: Be the vital link between customers and engineers, making a real difference every day.
- Qualifications: Strong computer skills and excellent communication abilities required.
The predicted salary is between 40500 - 49500 £ per year.
- Service Coordinator
- Type: Full‑time, permanent
Responsibilities
- Using PPM planner to create scheduled service visits for our Mobile Engineers and sub‑contractors to meet customer expectations and company objectives.
- Request RAMS for subcontractor visits.
- Notify customers/clients of planned appointments as per maintenance schedule or contract requirements.
- Communicate and issue work orders to field engineers via the electronic job issue system or telephone as required.
- Liaise between customer and operations management to ensure smooth operational delivery.
- Coordinate and manage tasks to ensure maintenance delivery within allotted budget and timescales.
Qualifications and Experience
- Good working knowledge of computer packages (Word, Excel, Outlook).
- Excellent telephone skills and manner.
- Effective communication skills, both oral and written.
- Experience working within a multi‑discipline office environment.
- Experience working independently, on own initiative, and as part of a team.
Salary and Benefits
- Salary depending on experience.
- Company pension.
- Life assurance.
- Equal Employment Opportunity Statement
We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities.
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Service Coordinator employer: Richard Irvin FM Limited
Richard Irvin FM Limited offers a dynamic work environment in Glasgow, where employees are valued for their contributions and encouraged to grow professionally. With a strong focus on teamwork and responsive service delivery, the company provides part-time employees with flexible working arrangements, competitive benefits, and opportunities for skill development within the facilities management sector. Join us to be part of a supportive culture that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Richard Irvin FM Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Richard Irvin FM Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Richard Irvin FM Limited:Your cover letter is your chance to shine! Tell us why you want to work at Richard Irvin FM Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Richard Irvin FM Limited!
How to prepare for a job interview at Richard Irvin FM Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
