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- Tasks: Provide technical support and troubleshoot issues for clients in person and remotely.
- Company: Join a dynamic team in the financial services industry with a focus on IT solutions.
- Benefits: Competitive salary, professional development, and opportunities for growth.
- Other info: Work in a fast-paced environment with a focus on teamwork and innovation.
- Why this job: Make a real difference by solving tech problems and enhancing client experiences.
- Qualifications: 4-7 years of IT experience with strong troubleshooting skills required.
The predicted salary is between 40000 - 50000 £ per year.
The Client Services Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from a remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems.
Responsibilities
- Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems.
- Maintain systems, install new equipment, and make modifications to client infrastructure as requested.
- Able to troubleshoot mobile devices (setup, email and security tokens).
- Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint and DNS.
- Evaluate client’s operational efficiency of different IT systems and recommend improvements.
- Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.
- Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities.
- Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date.
- Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client satisfaction.
- Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgement to apply the most effective resolution methodology.
Qualifications
- 4-7 years of related IT experience in an enterprise or server-based environment.
- Must have 3+ years of recent systems maintenance and end user technical support experience.
- Financial services industry and MSP experience preferred.
- Excellent desktop and server troubleshooting skills.
- Strong hands-on experience in Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM, Azure and Microsoft Office Suite.
- Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS).
- Impeccable verbal/written communication.
- Exhibit a high level of professionalism and sound judgement.
- Experience with ConnectWise or similar ticketing system preferred.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Client Services Engineer in London employer: Richard Fleischman & Associates
Contact Detail:
Richard Fleischman & Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in client services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your troubleshooting prowess during interviews. Bring examples of how you've tackled Tier 1-Tier 3 issues and how you’ve improved operational efficiency.
✨Tip Number 3
Stay calm under pressure! Employers love candidates who can manage expectations and maintain professionalism, especially when dealing with clients. Practice scenarios where you had to troubleshoot under tight deadlines.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Client Services Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Engineer role. Highlight your relevant IT experience, especially in troubleshooting and technical support, and don’t forget to mention any specific tools or systems you’ve worked with that match our needs.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us. Share specific examples of how you've tackled similar challenges in the past and how your skills align with the responsibilities listed in the job description.
Show Off Your Communication Skills: Since this role involves interacting with clients, make sure your written application reflects your communication skills. Be clear and concise, and avoid jargon unless it's relevant to the position. We want to see how you can convey complex information simply!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Richard Fleischman & Associates
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around systems maintenance and troubleshooting. Be ready to discuss your experience with Windows Server, MS Exchange, Active Directory, and any other relevant technologies. The more confident you are in your skills, the better you'll perform!
✨Practice Clear Communication
Since you'll be interacting with clients, it's crucial to communicate clearly and concisely. Practice explaining complex technical issues in simple terms. This will not only help you during the interview but also show that you can effectively assist clients in real-world scenarios.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved technical issues. Think about times when you had to troubleshoot Tier 1-Tier 3 problems and how you approached them. Highlight your critical thinking skills and how you evaluate solutions.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ConnectWise or similar ticketing systems, be sure to mention it. If not, do a bit of research on how these systems work. Understanding how to manage a ticket queue and document issues will demonstrate your readiness for the role.