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For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for clients in a dynamic environment.
- Company: Join a leading tech firm focused on client satisfaction and innovation.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Be part of a supportive team that values your input and fosters career advancement.
- Why this job: Make a real difference by solving problems and enhancing client experiences every day.
- Qualifications: 4-7 years of IT experience with strong troubleshooting skills and a passion for technology.
The predicted salary is between 40000 - 50000 £ per year.
The Client Services Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for clients in person, via telephone, or from a remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems.
Responsibilities
- Provide on‑site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems.
- Maintain systems, install new equipment, and make modifications to client infrastructure as requested.
- Able to troubleshoot mobile devices (setup, email and security tokens).
- Assist system users by confidently troubleshooting Tier 1‑Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint and DNS.
- Evaluate client’s operational efficiency of different IT systems and recommend improvements.
- Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.
- Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities.
- Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date.
- Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client satisfaction.
- Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgement to apply the most effective resolution methodology.
Qualifications
- 4‑7 years of related IT experience in an enterprise or server‑based environment.
- Must have 3+ years of recent systems maintenance and end‑user technical support experience.
- Financial services industry and MSP experience preferred.
- Excellent desktop and server troubleshooting skills.
- Strong hands‑on experience in Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM, Azure and Microsoft Office Suite.
- Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS).
- Impeccable verbal/written communication.
- Exhibit a high‑level of professionalism and sound judgement.
- Experience with ConnectWise or similar ticketing system preferred.
Client Services Engineer in London employer: Richard Fleischman & Associates, Inc.
Contact Detail:
Richard Fleischman & Associates, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in client services. They might know about openings or can refer you directly, which always gives you a leg up.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific examples of how you've tackled Tier 1-3 issues. This will demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 3
Don’t just wait for job postings! Keep an eye on our website and apply directly through it. We love seeing proactive candidates who take the initiative to reach out.
✨Tip Number 4
Prepare for technical interviews by brushing up on your knowledge of systems maintenance and troubleshooting. Be ready to answer questions about MS Exchange, Active Directory, and other key areas mentioned in the job description.
We think you need these skills to ace Client Services Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Engineer role. Highlight your relevant IT experience, especially in troubleshooting and systems maintenance. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since you'll be interacting with clients, it's crucial to showcase your impeccable verbal and written communication skills. Use clear language in your application to demonstrate how you can effectively communicate technical information.
Detail Your Technical Expertise: List out your hands-on experience with technologies like Windows Server, MS Exchange, and Active Directory. We love seeing specific examples of how you've tackled Tier 1-Tier 3 issues in your previous roles.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining the StudySmarter team!
How to prepare for a job interview at Richard Fleischman & Associates, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, MS Exchange, and Active Directory. Be ready to discuss your hands-on experience and how you've tackled Tier 1 to Tier 3 issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved complex technical problems. Think about specific situations where you had to troubleshoot hardware or software issues and how you managed to keep clients satisfied while doing so.
✨Communicate Clearly and Confidently
Since you'll be interacting with clients, practice explaining technical concepts in simple terms. Clear communication is key, so consider role-playing with a friend to refine your delivery and ensure you come across as professional and calm.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ConnectWise or similar systems, be prepared to discuss it. If not, do a bit of research on how ticketing systems work and be ready to explain how you would manage a ticket queue effectively.