Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for clients in a dynamic environment.
- Company: Join a leading tech firm focused on client satisfaction and innovative solutions.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Fast-paced role with a focus on teamwork and client interaction.
- Why this job: Make a real difference by helping clients solve their tech problems every day.
- Qualifications: 4-7 years of IT experience with strong troubleshooting skills required.
The predicted salary is between 36000 - 60000 £ per year.
The Client Services Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for clients in person, via telephone, or from a remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems.
Responsibilities:
- Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems.
- Maintain systems, install new equipment, and make modifications to client infrastructure as requested.
- Able to troubleshoot mobile devices (setup, email and security tokens).
- Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint and DNS.
- Evaluate client’s operational efficiency of different IT systems and recommend improvements.
- Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.
- Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities.
- Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date.
- Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client satisfaction.
- Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgement to apply the most effective resolution methodology.
Qualifications:
- 4-7 years of related IT experience in an enterprise or server-based environment.
- Must have 3+ years of recent systems maintenance and end-user technical support experience.
- Financial services industry and MSP experience preferred.
- Excellent desktop and server troubleshooting skills.
- Strong hands-on experience in Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM, Azure and Microsoft Office Suite.
- Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS).
- Impeccable verbal/written communication.
- Exhibit a high-level of professionalism and sound judgement.
- Experience with ConnectWise or similar ticketing system preferred.
Client Services Engineer employer: Richard Fleischman & Associates, Inc.
Contact Detail:
Richard Fleischman & Associates, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in client services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your troubleshooting prowess during interviews. Bring examples of how you've resolved complex issues in the past to impress potential employers.
✨Tip Number 3
Stay updated on tech trends! Make sure you're familiar with the latest tools and technologies relevant to the role, like MS Exchange and Active Directory. This shows you're proactive and ready to tackle any challenge.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are eager to join us. It gives you a better chance to stand out and show your enthusiasm for the role.
We think you need these skills to ace Client Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support and systems maintenance. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise with tools like MS Exchange, Active Directory, and any other tech you've mastered.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Client Services Engineer role. Share specific examples of how you've tackled technical issues and improved client satisfaction in previous roles. We love a good story!
Show Off Your Communication Skills: Since this role involves interacting with clients, make sure your written application reflects your communication prowess. Keep it clear and concise, just like you would when updating a client on their ticket status. We appreciate professionalism and clarity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Richard Fleischman & Associates, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around systems like Active Directory, MS Exchange, and O365. Be ready to discuss your hands-on experience with troubleshooting and maintaining these systems, as well as any specific challenges you've faced and how you resolved them.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled Tier 1 to Tier 3 issues in the past. Think about specific scenarios where you had to use critical thinking to evaluate solutions and how you managed client expectations while resolving their problems.
✨Communicate Clearly and Confidently
Since this role involves interacting with clients, practice articulating your thoughts clearly. Use concise language when explaining technical concepts, and be prepared to demonstrate your ability to keep clients updated on ticket statuses and resolutions.
✨Demonstrate Professionalism Under Pressure
During the interview, show that you can maintain a calm and professional demeanor, even when discussing challenging situations. Highlight any experiences where you had to act quickly and effectively to ensure client satisfaction, as this will resonate well with the interviewers.