Operations Manager - Heavy Plant in Caldicot

I am looking for a National Maintenance Manager to work for a Heavy Plant Business. You will be based in South Wales but cover the UK. My client is looking to recruit a technically experienced workshop manager to oversee all commercial requirements for heavy plant entering the workshop from their clients. This position provides an exciting opportunity for the right candidate who wants to join a fast-paced SME in the mobile plant sector, and to grow and develop this already established section of the business.

This is a hands-on, operationally embedded role focused on building external revenue, while driving quality control, performance improvement and cost discipline across workshop delivery. Working alongside our existing day-to-day Workshop Manager, you’ll take ownership of commercial performance and processes: quoting support, job costing, margin recovery, customer communication, KPI reporting, continuous improvement, and recruitment planning.

You will work closely with Maintenance, Operations and senior leadership to deliver an improvement in workshop efficiency and customer outcomes, ensuring repairs are delivered on time, within budget and to agreed quality standards. This position will report to the Asset Director and work closely with the Workshop & Maintenance team. The job will primarily be based at the company’s head offices in South Wales with occasional travel to client sites across the country.

• Promote and fully engage with all aspects of safe working control measures.
• Develop the workshop's external repair portfolio with existing and new client bases, targeting sustainable & profitable growth.
• Help shape and support the existing workshop team to improve and develop standards.
• Improve workshop performance: utilisation, efficiency, recovery rate, WIP, lead times, first-time-fix, rework/returns.
• Collaborate with Finance & Maintenance to create baseline cost/profit assessments and a phased plan to reach profit-centre operation.
• Manage and develop protocols around the external quote/repair processes to ensure visibility, standards and customer satisfaction, including sign-off documentation.
• Reduce rework and repeat failures by strengthening root cause analysis, feedback loops, and standard repair methods.
• Help support the Assets & Maintenance department where required.

• You will have an in-depth knowledge of assets, their operations, mechanical, electrical & technical components, whilst the ideal candidate would have experience across the aggregates & minerals or construction sector. Ideally, you would have spent time at a major OEM within the sector.
• Consistent, attentive and proactive approach to safety, in line with the company’s core ethos, safety principles and culture.
• Proven customer-facing communication and commercial skills.
• Good IT abilities, including maintenance & quoting systems user experience to oversee external repair works, in addition to MS Office.
• Ability to meet commercial targets & account management.

The salary for this role is between £60,000 and £65,000 pa and includes a car.