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- Tasks: Assist customers with enquiries and provide updates on their vehicles.
- Company: Prestige car dealership known for its excellent training and support.
- Benefits: Competitive salary, uncapped bonuses, and overtime pay for Saturday mornings.
- Why this job: Join a successful brand and grow your career in the exciting automotive industry.
- Qualifications: 1 year of experience in a similar role and a passion for customer service.
- Other info: Fantastic progression opportunities as the company embraces hybrid and electric vehicles.
The predicted salary is between 29000 - 40000 £ per year.
Role - Service Advisor/Service Receptionist
Salary - £29,000 basic OTE £40,000 (Realistic)
Location – Stoke-on-Trent
Richard Abson Group are helping a prestige car dealership in Stoke-on-Trent, to find them a quality Service Advisor / Service Receptionist.
The business is a well-known and reputable dealer group in the area, working with several brands. They’re offering progression, support, and fantastic training.
This is an amazing opportunity to work with a hugely successful, prestige brand and supported by an outstanding employer, who are willing to continually invest in your training and development as the brand moves towards the new hybrid and electric era and continue to remain relevant and at the top of their game.
As a Service Advisor / Service Receptionist, you will be assisting customers with enquiries, technical information and providing progress updates on their vehicles, as well as sales of Service Plans and additional services.
Requirements to be considered for the role of Service Advisor / Service Receptionist:
- At least 1 years’ experience in the same role or similar (within the main dealer network).
- Enthusiasm and passion about customer service and sales.
- Use of Kerridge and 1Link (preferred).
Salary and working hours:
The business is offering a competitive basic salary of up to £29,000, with additional (uncapped) bonuses for hours sold, up/cross-sales, and service plan sales - earning £40,000 (Currently the team is overachieving). Working hours are Monday to Friday 8am-5/6pm and only 1 in 4 Saturday mornings of which is paid at overtime!
If this role is of interest to you then please APPLY NOW! Or contact Jake Jones at Richard Abson Group.
Service Advisor Motor Trade Job in Stoke-on-Trent employer: Richard Abson Group
Contact Detail:
Richard Abson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Motor Trade Job in Stoke-on-Trent
✨Tip Number 1
Get to know the company inside out! Research their values, recent news, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You want to be able to confidently explain why you're the perfect fit for the Service Advisor role. Highlight your customer service skills and any relevant experience, especially if you've worked with Kerridge or 1Link.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what the company really values in a candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at this fantastic dealership.
We think you need these skills to ace Service Advisor Motor Trade Job in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your experience in customer service and any relevant skills, especially if you've worked with Kerridge or 1Link before. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for the motor trade and customer service. Let us know why you're excited about this opportunity and how you can contribute to our success at the dealership.
Showcase Your Achievements: Don’t just list your duties; showcase your achievements! If you've exceeded sales targets or received positive customer feedback, let us know. We love seeing how you've made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Richard Abson Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor trade and the specific brands the dealership works with. Familiarise yourself with common customer queries and technical information related to vehicle servicing. This will show that you're not just passionate about cars, but also well-informed.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help a customer, as this will demonstrate your enthusiasm and commitment to service.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common interview questions for service advisors, such as handling difficult customers or upselling services. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the training opportunities available or how the dealership plans to adapt to the hybrid and electric vehicle market. It shows you're genuinely interested in the role and the company's future.
