Job Description Customer Service Manager Hours: Monday–Friday | 8:00am–5:00pm / 8:00am–6:00pm | 1 in 3/4 Saturday mornings Richard Abson Group is currently recruiting for an experienced Customer Service Manager to join a busy and successful main car dealership in Stockport. This is a fantastic opportunity for an experienced automotive professional who is looking to take the next step in their career and lead a team of 6 Service Advisors within a high-performing aftersales department. As Customer Service Manager, you will be responsible for the day-to-day management of the Service Advisor team, ensuring excellent customer service, strong departmental performance and a smooth customer journey from booking through to vehicle collection. Leading, supporting and motivating a team of 6 Service Advisors Managing the daily operation of the service department Monitoring and improving customer satisfaction and retention Ensuring departmental KPIs and financial targets are achieved Coaching the team to maximise productivity, upselling and profitability Handling escalated customer queries and complaints professionally Working closely with the Workshop and Aftersales teams Monitoring workload, bookings and vehicle flow We're looking for someone with previous experience within a main car dealership, ideally in a Service Advisor, Senior Service Advisor, Team Leader or Aftersales management position. An experienced automotive customer service professional Confident dealing with customer complaints and escalations Monday–Friday working hours ~8:00am–5:00pm / 8:00am–6:00pm shifts ~1 in 3/4 Saturday mornings ~ Opportunity to lead an established team of 6 Service Advisors ~ Excellent career progression within a successful main dealership
Customer Service Manager (Contract, Temporary) in Stockport employer: Richard Abson Group
Richard Abson Group offers an exceptional working environment for Vehicle Technicians in Wrexham, providing a well-equipped workshop and a supportive team of professionals. With competitive salaries, no weekend work, and ample opportunities for career progression, this role is perfect for those seeking to enhance their skills while contributing to a respected brand. Join us to be part of a dynamic culture that values quality work and employee development.
