Job Description
Customer Service Manager
Location: Stockport
Salary: Up to £40,000 Basic | £48,000 OTE
Hours: Monday–Friday | 8:00am–5:00pm / 8:00am–6:00pm | 1 in 3/4 Saturday mornings
Richard Abson Group is currently recruiting for an experienced Customer Service Manager to join a busy and successful main car dealership in Stockport.
This is a fantastic opportunity for an experienced automotive professional who is looking to take the next step in their career and lead a team of 6 Service Advisors within a high-performing aftersales department.
The Role
As Customer Service Manager, you will be responsible for the day-to-day management of the Service Advisor team, ensuring excellent customer service, strong departmental performance and a smooth customer journey from booking through to vehicle collection.
Your responsibilities will include:
- Leading, supporting and motivating a team of 6 Service Advisors
- Managing the daily operation of the service department
- Monitoring and improving customer satisfaction and retention
- Ensuring departmental KPIs and financial targets are achieved
- Coaching the team to maximise productivity, upselling and profitability
- Handling escalated customer queries and complaints professionally
- Working closely with the Workshop and Aftersales teams
- Monitoring workload, bookings and vehicle flow
- Ensuring processes and manufacturer standards are consistently followed
- Driving a positive, customer-focused culture across the department
About You
We're looking for someone with previous experience within a main car dealership, ideally in a Service Advisor, Senior Service Advisor, Team Leader or Aftersales management position.
You'll need to be:
- An experienced automotive customer service professional
- Confident managing and motivating a team
- Commercially aware with a strong understanding of departmental KPIs
- Customer-focused with excellent communication skills
- Organised and able to work effectively in a busy environment
- Confident dealing with customer complaints and escalations
- Driven to achieve targets and deliver excellent results
What's on Offer?
- Up to £40,000 basic salary
- £48,000 OTE
- Monday–Friday working hours
- 8:00am–5:00pm / 8:00am–6:00pm shifts
- 1 in 3/4 Saturday mornings
- Opportunity to lead an established team of 6 Service Advisors
- Excellent career progression within a successful main dealership
Apply today!
For more information or to discuss the role confidentially, contact Richard Abson Group.
Customer Service Manager in Stockport employer: Richard Abson Group
Richard Abson Group offers an exceptional working environment for Vehicle Technicians in Wrexham, providing a well-equipped workshop and a supportive team of professionals. With competitive salaries, no weekend work, and ample opportunities for career progression, this role is perfect for those seeking to enhance their skills while contributing to a respected brand. Join us to be part of a dynamic culture that values quality work and employee development.
