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For Companies At a Glance
- Tasks: Lead a successful Service and Parts department, driving productivity and customer satisfaction.
- Company: Join a highly regarded dealer group in Southport with a supportive culture.
- Benefits: Competitive salary, car allowance, and realistic OTE of £60,000+.
- Why this job: Step into a rewarding leadership role and make a real impact on performance.
- Qualifications: Proven leadership experience and strong organisational skills required.
- Other info: Ambitious professionals will find excellent growth opportunities in this dynamic environment.
The predicted salary is between 45000 - 50000 £ per year.
Salary: £45,000–£50,000 Basic | OTE £60,000+ and Car
Location: Southport
Richard Abson Group are delighted to be partnering with a highly regarded dealer group in Southport to recruit an experienced Aftersales Manager / Service Manager to lead their successful Service and Parts department. This is an excellent opportunity to take full control of a well-performing aftersales operation within a strong brand and supportive employer.
The Role
You will have overall responsibility for the performance, profitability and day-to-day management of the Aftersales department, overseeing a team of:
- 2 Service Advisors (Reception)
- 6 Workshop Technicians
- 1 Parts Advisor
- 1 Driver
Your focus will be on driving productivity, achieving and exceeding KPIs, maximising departmental profit, and delivering outstanding levels of customer satisfaction. You will lead from the front, motivating and developing your team to maintain a high-performance culture.
The Candidate
We are looking for a proven Service/Aftersales Manager who can demonstrate:
- Strong leadership and team management experience
- A track record of improving performance and profitability
- Excellent organisational and customer service skills
- The ability to manage a sizeable department effectively
The Package
- £45,000–£50,000 Basic Salary (Plus car)
- Realistic OTE of £60,000+ with genuine scope to exceed
- Monday to Friday + 1 in 2 Saturday mornings
- Established brand and highly respected dealer group
This is a fantastic opportunity for an ambitious Aftersales professional ready to step into a rewarding leadership role. If this role appeals to you, APPLY NOW or contact Jake Jones at Richard Abson Group for a confidential discussion.
Aftersales Manager in Southport employer: Richard Abson Group
Contact Detail:
Richard Abson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager in Southport
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the lookout for an Aftersales Manager role. You never know who might have the inside scoop on a great opportunity.
✨Tip Number 2
Prepare for interviews by researching the company and its aftersales operations. Show them you’re not just another candidate; demonstrate your knowledge about their brand and how you can drive productivity and customer satisfaction.
✨Tip Number 3
Practice your leadership pitch! Be ready to discuss your experience in managing teams and improving performance. Highlight specific examples where you've motivated your team to exceed KPIs and deliver outstanding service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Aftersales Manager in Southport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your leadership experience and any achievements in improving performance and profitability. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven productivity and customer satisfaction in previous positions.
Showcase Your Team Management Skills: Since you'll be leading a team, it's crucial to demonstrate your team management skills in your application. Talk about how you've motivated and developed teams in the past, and how you plan to do the same with us.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Richard Abson Group
✨Know Your Numbers
As an Aftersales Manager, you'll need to demonstrate your understanding of KPIs and profitability. Brush up on the key metrics relevant to aftersales operations, such as customer satisfaction scores and service department profitability. Be ready to discuss how you've improved these figures in your previous roles.
✨Showcase Leadership Skills
This role requires strong leadership, so prepare examples that highlight your experience in managing teams. Think about times when you motivated your team or implemented changes that led to improved performance. Use specific anecdotes to illustrate your leadership style and its impact.
✨Customer Service Focus
Outstanding customer service is crucial in this position. Be prepared to discuss your approach to ensuring high levels of customer satisfaction. Share examples of how you've handled difficult situations or turned around negative experiences for customers in the past.
✨Research the Brand
Familiarise yourself with the dealer group and their brand values. Understanding their market position and what sets them apart will show your genuine interest in the role. Prepare questions that reflect your knowledge about their services and how you can contribute to their success.