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For Companies At a Glance
- Tasks: Assist customers with enquiries and provide updates on their vehicles.
- Company: Join a reputable car dealership in Wrexham, known for its quality service.
- Benefits: Enjoy a competitive salary, no weekends, and ongoing training opportunities.
- Why this job: Be part of a successful team focused on innovation in the hybrid and electric vehicle era.
- Qualifications: 1+ years of experience in a similar role and a passion for customer service.
- Other info: Uncapped bonuses available for sales and service plans.
The predicted salary is between 28600 - 34600 £ per year.
Role - Service Advisor/Service Receptionist
Salary - £28,600 basic OTE £34,600 (NO WEEKENDS)
Location - Wrexham
Richard Abson Group are helping a main car dealership in Wrexham, to find them a quality Service Advisor / Service Receptionist. The business is a well-known and reputable dealer group in the area, working with several brands. They’re offering progression, support, and fantastic training.
This is an amazing opportunity for a Service Advisor to work with a hugely successful brand and be supported by an outstanding employer, who are willing to continually invest in your training and development as the brand moves towards the new hybrid and electric era and continues to remain relevant and at the top of their game.
As a Service Advisor / Service Receptionist, you will be assisting customers with enquiries, technical information and providing progress updates on their vehicles, as well as sales of Service Plans and additional services.
Requirements to be considered for the role of Service Advisor / Service Receptionist:
- At least 1 years’ experience in the same role or similar (within the main dealer network).
- Enthusiasm and passion about customer service and sales.
- Use of Kerridge and 1Link (preferred).
Salary and working hours: The Service Advisor basic salary of up to £28,600, with additional (uncapped) bonuses for hours sold, up/cross-sales, and service plan sales.
Service Advisor Motor Trade Job employer: Richard Abson Group
Contact Detail:
Richard Abson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Motor Trade Job
✨Tip Number 1
Familiarise yourself with the specific brands and services offered by the dealership. This knowledge will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Network with current or former employees of the dealership. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when you apply through our website.
✨Tip Number 3
Brush up on your customer service skills, especially in a sales context. Consider role-playing scenarios where you handle customer inquiries or upsell services, as this will prepare you for the types of interactions you'll have in the role.
✨Tip Number 4
If you have experience with Kerridge and 1Link, be ready to discuss how you've used these systems in previous roles. If not, consider doing some research or online tutorials to get a basic understanding, as this could set you apart from other candidates.
We think you need these skills to ace Service Advisor Motor Trade Job
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the motor trade, particularly any roles as a Service Advisor or similar positions. Emphasise your customer service skills and any experience with Kerridge and 1Link.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your passion for customer service and how you can contribute to the dealership's success, especially as they transition to hybrid and electric vehicles.
Highlight Relevant Experience: In your application, clearly outline your previous experience in the main dealer network. Provide specific examples of how you've assisted customers, handled enquiries, and contributed to sales in your past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Richard Abson Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles, as this will demonstrate your commitment to providing excellent service.
✨Familiarise Yourself with Relevant Software
Since experience with Kerridge and 1Link is preferred, take some time to learn about these systems if you're not already familiar. Mentioning your knowledge or willingness to learn about these tools can set you apart from other candidates.
✨Prepare for Technical Questions
As a Service Advisor, you'll need to assist customers with technical information. Brush up on common automotive terms and issues, and be ready to discuss how you would handle specific customer enquiries or concerns.
✨Highlight Your Sales Experience
This role involves selling service plans and additional services, so be prepared to talk about your sales experience. Share any relevant achievements or strategies you've used in the past to successfully upsell products or services.
