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For Companies At a Glance
- Tasks: Assist customers with enquiries and provide updates on their vehicles.
- Company: Join a prestigious car dealership known for its excellent training and support.
- Benefits: Enjoy a competitive salary, uncapped bonuses, and flexible working hours.
- Why this job: Be part of a leading brand transitioning into the hybrid and electric era.
- Qualifications: 1 year’s experience in a similar role and a passion for customer service.
- Other info: Opportunity for career progression and development in a dynamic environment.
The predicted salary is between 26000 - 35000 £ per year.
Richard Abson Group is assisting a prestige car dealership in Liverpool to find a quality Service Advisor / Service Receptionist. The business is a well-known and reputable dealer group working with several brands. They offer progression, support, and excellent training opportunities. This is an exciting opportunity to work with a successful, prestigious brand, supported by an outstanding employer committed to investing in your training and development, especially as the brand moves into the hybrid and electric era, maintaining its relevance and leadership in the market.
Responsibilities:
- Assist customers with enquiries, technical information, and provide progress updates on their vehicles.
- Promote sales of Service Plans and additional services.
Requirements:
- At least 1 year’s experience in a similar role within the main dealer network.
- Enthusiastic and passionate about customer service and sales.
- Experience with Kerridge and 1Link (preferred).
Salary and Working Hours:
The role offers a competitive basic salary of up to £26,000, with uncapped bonuses for hours sold, cross-sales, and service plan sales, potentially earning up to £35,000. Working hours are Monday to Friday, 8:00 am - 5:30 pm, with one in two Saturday mornings paid at time and a half.
If interested, please APPLY NOW or contact Jake Jones at Richard Abson Group.
Service Advisor employer: Richard Abson Group
Contact Detail:
Richard Abson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific brands and services offered by the dealership. Understanding their unique selling points and customer service ethos will help you engage more effectively during interviews.
✨Tip Number 2
Brush up on your knowledge of Kerridge and 1Link systems, as these are preferred tools for the role. If you have experience with similar software, be ready to discuss how you can quickly adapt to these systems.
✨Tip Number 3
Prepare examples from your previous experience that showcase your customer service skills and sales achievements. Highlighting specific instances where you went above and beyond can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the dealership if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales, particularly within the automotive industry. Emphasise any previous roles as a Service Advisor or similar positions in a main dealer network.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your passion for customer service and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, specifically mention your experience with Kerridge and 1Link if applicable. Also, include any additional skills that demonstrate your ability to assist customers effectively and promote services.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Richard Abson Group
✨Know the Brand
Before your interview, research the prestige car dealership and its brands. Understand their values, recent developments, and how they are adapting to the hybrid and electric market. This knowledge will show your enthusiasm and commitment to the role.
✨Highlight Customer Service Skills
As a Service Advisor, exceptional customer service is key. Prepare examples from your previous experience where you went above and beyond for customers. This will demonstrate your passion for customer satisfaction and your ability to handle enquiries effectively.
✨Familiarise with Relevant Software
If you have experience with Kerridge and 1Link, be ready to discuss it. If not, take some time to learn the basics of these systems. Showing that you are proactive about learning new tools can set you apart from other candidates.
✨Prepare for Sales Questions
Since the role involves promoting service plans and additional services, be prepared to discuss your sales experience. Think of specific instances where you successfully upsold or promoted services, and be ready to explain your approach and results.
