At a Glance
- Tasks: Be the go-to person for customers, answering queries and promoting service plans.
- Company: Join a premium dealership in Trafford, Manchester with a focus on customer excellence.
- Benefits: Earn a competitive salary with great training and career growth opportunities.
- Other info: Exciting role with potential to earn up to £38,500 OTE.
- Why this job: Make a difference in customer experiences while boosting your sales skills.
- Qualifications: Must have at least one year of relevant experience and strong customer service skills.
The predicted salary is between 32500 - 38500 € per year.
Richard Abson Group is seeking an experienced Service Advisor / Service Receptionist to join a premium dealership in Trafford, Manchester. The role involves acting as the primary customer contact, addressing inquiries on vehicle services, and promoting service plans.
Candidates should have a minimum of one year’s relevant experience, strong customer service skills, and a sales-oriented mindset.
The position offers a basic salary of £32,500 with an OTE of £38,500, along with excellent training and career progression opportunities.
Premium Car Service Advisor | Upsell & Customer Excellence employer: Richard Abson Group
Richard Abson Group is an exceptional employer, offering a dynamic work environment in the heart of Trafford, Manchester. With a strong focus on customer excellence and employee development, we provide comprehensive training and clear pathways for career progression, ensuring that our team members thrive both personally and professionally. Join us to be part of a supportive culture that values your contributions and rewards your efforts with competitive salaries and performance-based incentives.
StudySmarter Expert Advice🤫
We think this is how you could land Premium Car Service Advisor | Upsell & Customer Excellence
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching the dealership and its services. Familiarise yourself with their customer service approach and think about how you can contribute to their success. This will show them you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your upselling techniques! Since this role involves promoting service plans, brush up on your sales skills. Role-play with a friend or family member to get comfortable with pitching services and handling objections.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for jobs that match your skills. Plus, it shows you're serious about joining the team at Richard Abson Group.
We think you need these skills to ace Premium Car Service Advisor | Upsell & Customer Excellence
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Demonstrate Your Sales Mindset:Since this role involves upselling, it's crucial to convey your sales-oriented mindset. Tell us about times when you successfully promoted products or services and how it benefited both the customer and the business.
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Use keywords from the listing to show us you’re a perfect fit for the Premium Car Service Advisor role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Richard Abson Group
✨Know Your Stuff
Make sure you brush up on your knowledge of vehicle services and the specific offerings of the dealership. Being able to discuss service plans confidently will show that you're not just a candidate, but someone who genuinely understands the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you turned a negative situation into a positive one or went above and beyond for a customer. This will highlight your ability to provide excellent service.
✨Demonstrate Your Sales Mindset
Since the role involves upselling, come ready with strategies on how you would promote service plans. You could even role-play a scenario during the interview to showcase your approach. This will help the interviewers see your sales-oriented mindset in action.
✨Ask Insightful Questions
Prepare thoughtful questions about the dealership's culture, training opportunities, and expectations for the role. This shows that you're genuinely interested in the position and want to ensure it's a good fit for both you and the company.
