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- Tasks: Lead a dynamic aftersales team to deliver top-notch customer service and financial performance.
- Company: Join a respected UK dealer group with ambitious growth plans.
- Benefits: £55,000 basic salary, £75,000 OTE, company car, and career development.
- Why this job: Take on a significant leadership role in a thriving environment.
- Qualifications: Proven experience as a Service Manager in a high-volume setting.
- Other info: Enjoy a supportive workplace that values its employees and offers long-term prospects.
The predicted salary is between 55000 - 75000 £ per year.
An exciting opportunity has arisen for an experienced Aftersales Manager / Service Manager to join a well-established and highly successful UK dealer group at their Liverpool dealership. Part of a respected dealer network representing multiple brands across the UK, this group has a proven track record of success and ambitious plans for future growth. They are now looking for a strong leader to take ownership of their busy and well-established service operation.
The Role
You will be responsible for leading and developing a large and experienced aftersales team, ensuring the department delivers exceptional customer service, strong financial performance, and efficient workshop operations. The department currently consists of:
- 6 Service Advisors / Reception staff
- 19 Technicians in the workshop
- Workshop Controller
- Administration team
- Drivers
This is a fantastic opportunity for an established Service Manager who thrives in a high-volume environment and is looking to take on a significant leadership role within a progressive dealer group.
What’s on Offer
- £55,000 basic salary
- £75,000 realistic OTE with genuine opportunity to exceed
- Company car
- Monday to Friday 8:00am – 5:30pm
- Weekend rota
You’ll be joining a respected employer that values its people, invests in its operations, and offers genuine long-term career prospects.
Interested? If this opportunity sounds like the next step in your career, APPLY NOW or contact Jake Jones at Richard Abson Group for a confidential conversation.
Service Manager in Liverpool employer: Richard Abson Group
Contact Detail:
Richard Abson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know about opportunities at dealerships. A friendly chat can sometimes lead to a job offer before it even gets advertised!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their success and how you can contribute to their ambitious plans for growth.
✨Tip Number 3
Practice your leadership stories! As a Service Manager, you’ll need to demonstrate your ability to lead a team effectively. Think of specific examples where you’ve improved service operations or boosted team morale.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Manager in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your leadership experience and any relevant achievements in aftersales management. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led teams and improved service operations in the past.
Showcase Your Customer Service Skills: Since exceptional customer service is key in this role, make sure to highlight your experience in delivering top-notch service. We love seeing candidates who understand the importance of customer satisfaction!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Richard Abson Group
✨Know Your Numbers
As a Service Manager, you'll need to demonstrate your understanding of financial performance. Brush up on key metrics like service department profitability and customer satisfaction scores. Be ready to discuss how you've improved these in past roles.
✨Showcase Leadership Skills
This role requires strong leadership, so prepare examples of how you've successfully led teams in high-pressure environments. Think about specific challenges you've faced and how you motivated your team to achieve exceptional results.
✨Understand the Brand
Research the dealer group and the brands they represent. Familiarise yourself with their values, mission, and any recent news. This will show your genuine interest in the company and help you align your answers with their goals during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Prepare to discuss how you'd handle common service department challenges, such as managing customer complaints or optimising workshop efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your responses.