At a Glance
- Tasks: Be the friendly face for customers, providing top-notch service and support.
- Company: Join a premium dealership known for its forward-thinking approach.
- Benefits: Enjoy a competitive salary, no weekends, and ongoing training.
- Other info: Collaborative environment with excellent career progression opportunities.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: 1 year of experience in a similar role with strong communication skills.
The predicted salary is between 30000 - 37000 € per year.
Salary: £30,000 basic | OTE £37,000
Location: Crewe
NO WEEKENDS – enjoy every weekend off with a true Monday to Friday role.
Richard Abson Group are working with a premium dealership in Crewe to recruit an experienced Service Advisor / Service Receptionist. This is a fantastic opportunity to join a reputable and forward-thinking dealership offering excellent career progression, ongoing support, and industry-leading training—especially as the automotive sector continues to evolve into hybrid and electric vehicles. The site is extremely well-supported with 16 Technicians and 3 Service Advisors already in place, ensuring a strong workshop capacity and a collaborative working environment.
The Role:
- Act as the first point of contact for customers, delivering outstanding service
- Handle customer enquiries and provide technical information on vehicle servicing and repairs
- Keep customers updated on vehicle progress
- Promote and sell service plans and additional products
- Ensure a consistently high level of customer satisfaction
About You:
- Minimum 1 year’s experience in a similar role (main dealer preferred)
- Strong customer service and communication skills
Service Advisor in Crewe employer: Richard Abson Group
Join a premium dealership in Crewe that prioritises employee satisfaction with a Monday to Friday schedule, allowing you to enjoy your weekends. With a strong focus on career progression and ongoing training in the evolving automotive sector, this role offers a collaborative environment supported by a dedicated team of technicians and advisors, ensuring you thrive in your career while delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Crewe
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at dealerships. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your product knowledge. Since you’ll be dealing with hybrid and electric vehicles, showing that you’re clued up on the latest trends will impress potential employers and show you’re passionate about the role.
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face as a Service Advisor. This will help you articulate how you’d handle customer enquiries and keep them updated on vehicle progress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly can sometimes give you an edge over other candidates. Plus, we love seeing familiar faces!
We think you need these skills to ace Service Advisor in Crewe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Service Advisor or Service Receptionist. We want to see how your skills match the role, so don’t be shy about showcasing your customer service expertise and any relevant technical knowledge.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team in Crewe. Share specific examples of how you've delivered outstanding service in the past and how you can contribute to our collaborative environment.
Show Your Passion for the Automotive Industry:We love candidates who are genuinely interested in the automotive sector, especially with the shift towards hybrid and electric vehicles. Mention any relevant training or personal projects that demonstrate your enthusiasm for this evolving field.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this fantastic opportunity!
How to prepare for a job interview at Richard Abson Group
✨Know Your Stuff
Make sure you brush up on your knowledge of vehicle servicing and repairs. Familiarise yourself with common customer queries and the services offered by the dealership. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Service Advisor, you'll be the first point of contact for customers. Prepare examples from your past experience where you've gone above and beyond to ensure customer satisfaction. Highlighting your ability to handle enquiries and resolve issues will set you apart.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the interviewer's questions and respond thoughtfully. This not only shows respect but also reflects your ability to understand customer needs, which is crucial for the role.
✨Ask Insightful Questions
Prepare a few questions to ask at the end of the interview. Inquire about the team dynamics, training opportunities, or how the dealership is adapting to changes in the automotive sector. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
