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- Tasks: Assist customers with enquiries and provide updates on their vehicles.
- Company: Reputable car dealership in Chester with a focus on training and development.
- Benefits: Competitive salary, uncapped bonuses, and no weekend work.
- Why this job: Join a successful brand and make a real impact in customer service.
- Qualifications: 2 years' experience in a similar role and a passion for customer service.
- Other info: Great progression opportunities as the company embraces hybrid and electric vehicles.
The predicted salary is between 32000 - 38000 £ per year.
Role – Senior Service Advisor
Salary – £32,000 basic OTE £38,000 (Realistic)
Location – Chester
Richard Abson Group are helping a main car dealership in Chester to find them a quality Senior Service Advisor. The business is a well-known and reputable dealer group in the area, working with several brands. They’re offering progression, support, and fantastic training.
This is an amazing opportunity to work with a hugely successful brand and supported by an outstanding employer, who are willing to continually invest in your training and development as the brand moves towards the new hybrid and electric era and continue to remain relevant and at the top of their game.
As a Senior Service Advisor, you will be assisting customers with enquiries, technical information and providing progress updates on their vehicles. You will also support the Service team day-to-day, helping to maintain high standards across customer service, workshop loading, and service plan sales. You will be responsible for upselling Service Plans and additional services, ensuring all opportunities are maximised whilst delivering an excellent customer experience.
Requirements to be considered for the role of Senior Service Advisor:
- At least 2 years’ experience in the same role or similar (within the main dealer network).
- Enthusiastic and passionate about customer service and sales.
- Use of Kerridge and 1Link (preferred).
Salary and working hours:
The business is offering a competitive basic salary of £32,000, with additional (uncapped) bonuses for hours sold, up/cross-sales, and service plan sales – earning £38,000 (currently the team is overachieving). Working hours are Monday to Friday 8am–6pm with NO WEEKEND WORK.
If this role is of interest to you then please APPLY NOW! Or contact Jake Jones at Richard Abson Group.
Senior Service Advisor in Chester employer: Richard Abson Group
Contact Detail:
Richard Abson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor in Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know about openings at car dealerships. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching the dealership and its brands. Show them you’re not just another candidate; you’re genuinely interested in their business and ready to contribute to their success.
✨Tip Number 3
Practice your customer service scenarios! As a Senior Service Advisor, you’ll need to demonstrate your skills in handling enquiries and upselling services. Role-play with a friend to get comfortable with these situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that dream job!
We think you need these skills to ace Senior Service Advisor in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Advisor role. Highlight your experience in customer service and sales, especially if you've worked in a main dealer network before. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've excelled in similar positions and how you can contribute to our team.
Showcase Relevant Experience: When filling out your application, make sure to showcase any relevant experience with Kerridge and 1Link if you have it. This will help us see that you're ready to hit the ground running in this role!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Richard Abson Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the car dealership industry, especially around customer service and sales. Familiarise yourself with common queries customers might have and be ready to discuss how you would handle them.
✨Show Your Passion
This role is all about enthusiasm for customer service and sales. Be prepared to share examples of how you've gone above and beyond for customers in the past. Let your passion shine through during the interview!
✨Familiarity with Tools
If you’ve used Kerridge and 1Link before, make sure to mention it! If not, do a bit of research on these systems so you can speak confidently about how you would adapt to using them in your new role.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s approach to customer service and their plans for the future, especially regarding hybrid and electric vehicles. This shows you're genuinely interested in the role and the company's direction.
