At a Glance
- Tasks: Lead a team of Service Advisors to deliver top-notch customer service.
- Company: Join a successful car dealership in Stockport with a vibrant team culture.
- Benefits: Competitive salary up to £40,000 plus OTE, and career growth opportunities.
- Other info: Enjoy a dynamic work environment with a focus on team success.
- Why this job: Take your career to the next level while making a real impact on customer satisfaction.
- Qualifications: Experience in customer service management, preferably in the automotive industry.
The predicted salary is between 34200 - 41800 £ per year.
Location: Stockport
Salary: Up to £40,000 Basic | £48,000 OTE
Hours: Monday–Friday | 8:00am–5:00pm / 8:00am–6:00pm | 1 in 3/4 Saturday mornings
Richard Abson Group is currently recruiting for an experienced Customer Service Manager to join a busy and successful main car dealership in Stockport. This is a fantastic opportunity for an experienced automotive professional who is looking to take the next step in their career and lead a team of 6 Service Advisors within a high-performing aftersales department.
The Role
As Customer Service Manager, you will be responsible for the day-to-day management of the Service Advisor team, ensuring excellent customer service, strong departmental performance and a smooth customer journey from booking through to vehicle collection.
Your responsibilities will include:
- Leading, supporting and motivating a team of 6 Service Advisors
- Managing the daily operation of the service department
- Monitoring and improving customer satisfaction and retention
- Ensuring departmental KPIs and financial targets are achieved
- Coaching the team to maximise productivity, upselling and profitability
- Handling escalated customer queries and complaints
Customer Service Manager employer: Richard Abson Group Careers
Join a well-established dealership in Crewe that prioritises employee growth and satisfaction, offering a competitive salary package with an uncapped bonus structure and no weekend work. With ongoing training and a collaborative team environment, this role as a Service Advisor provides a unique opportunity to thrive in the evolving automotive industry while delivering exceptional customer service.
Contact Details:
Richard Abson Group Careers Recruitment Team
