Senior Commercial Manager - M&S in Andover

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others.

PURPOSE STATEMENT: To build trusted partnerships across our biggest customers and biggest potential opportunities. Delivering a clear set of agreed Revenue, profit and share KPI’s. This role will independently build multi-level cross functional contact strategies to deliver the AOP outcomes. This role is about delivering across a span of customers with multiple needs, developing clear short and long term strategies.

• Being the expert in developing and delivering the customer strategy.
• Building the plans to win and executing that cross functionally across complex customers.
• To implement customer focused growth solutions to enable attainment of stretch revenue and profit targets.
• Being accountable to the Business Unit Head on your scope of customers and how you build, course correct and deliver to ensure delivery of agreed KPI’s, budgets and outcomes.
• Taking ownership of the contact structure across customers at multi levels to ensure that short- and long-term plans are delivered.
• Working cross functionally to build the right customer stories to win and deliver against our stretch AOP targets, winning across complex categories.
• To communicate effectively and pro-actively with all internal functions; production, supply chain, technical, new product development, finance, marketing and category management to ensure that we deliver the needs on time for customers in line with Rich internal process.
• Be a proactive team player in the Business Unit, supporting the direction and delivery across all customers and being proactive in the strategic development of the plan.
• Be the voice of the customer, being active in store and at customer, doing what it takes to deliver and being known for doing so.

• Critical: Excellent interpersonal and relationship management skills.
• Previous M&S account management experience.
• Understanding of our competitor dynamics and how we will work to counteract their presence in our customer.
• Understands market dynamics and consumer trends.
• Business development track record in the food and/or drink marketplace.
• Strong influencing skills, ability to influence at a variety of levels.
• Adaptable and resilient.
• Strong negotiation skills gained in an FMCG commercial environment.
• Appreciation of the NPD process of bringing a product to market.
• Ability to operate at pace in a fast moving environment.

• Desirable: Contacts and network across associated marketplace.
• Extensive knowledge of the food industry.
• Demonstrable experience in major customer account management in Food and Bakery.
• Understands the Joint Business Planning process and how to agree and implement plans with shared objectives.
• Proven track record in insight-based solution selling.
• Have had experience in sweet or savoury bakery in the UK.

Rich Products Corporation welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.