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- Tasks: Manage customer relationships and develop strategies for growth in the food service sector.
- Company: Join Rich Products, a family-owned global leader in the food industry.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional development.
- Why this job: Make a real impact by building trusted partnerships and driving customer success.
- Qualifications: Strong interpersonal skills and experience in FMCG or food industry preferred.
- Other info: Dynamic work environment with a focus on innovation and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others.
Purpose Statement: To build long term trusted partnerships across a portfolio of customers, delivering against a set of KPI’s at NSV, GM, Distribution and share. This role is about owning and managing a scope of customers, independently creating a clear business plan in line with the AOP to deliver channel strategy outcomes.
Key Accountabilities/Outcomes:
- Develop a clear set of customer strategies in line with the channel / BU strategy.
- Create plans that deliver against a set of market and customer growth assumptions.
- Implement customer focused growth solutions to enable attainment of budget and stretch revenue and profit targets.
- Be accountable to the Business Unit Head on your scope of customers and how you build, course correct and deliver to ensure delivery of agreed KPI’s, budgets and outcomes.
- Take ownership of the contact structure across customers at multi levels to ensure that short- and long-term plans are delivered.
- Own the insights and selling stories that deliver the outcomes in year and beyond.
- Communicate effectively and pro-actively with all internal functions; production, supply chain, technical, new product development, finance, marketing, and category management.
- Be a proactive team player in the Business Unit, supporting the direction and delivery across all customers.
- Be the voice of the customer, being active in store and with the customer.
Knowledge / Skills / Experience:
- Critical: Excellent interpersonal and relationship management skills.
- Ability to operate on own initiative and make well thought through decisions under pressure.
- Can source, interpret and create insight behind customer and market data.
- Using insight and market data, has the ability to create and deliver compelling customer presentations to positively influence customer decisions.
- Can demonstrate an ability to develop customer relationships and build revenue and profit there from.
- Is able to build customer relationships at all levels and call on wider internal teams where needed.
- Adaptable and resilient.
- Strong negotiation skills gained in an FMCG commercial environment.
- Experience of working with R&D and the process of bringing a product to market.
- Ability to operate at pace in a fast moving environment.
- Desirable: Where appropriate a strong understanding of capital based solution management.
- Contacts and network across associated marketplace.
- Leading and managing projects to a successful implementation.
- Good knowledge of the food industry.
- Understands the Joint Business Planning process and how to agree and implement plans with shared objectives.
- Proven track record in insight-based solution selling.
Rich Products Corporation welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Customer Development Manager - Food Service in Andover employer: Rich Products UK
Contact Detail:
Rich Products UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Development Manager - Food Service in Andover
✨Tip Number 1
Network like a pro! Get out there and connect with people in the food service industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your achievements and how you can add value to Rich’s. Tailor it to the role of Customer Development Manager, showcasing your insights and strategies for customer growth.
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. Focus on articulating your experience in relationship management and problem-solving, as these are key for the role. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Rich’s family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Development Manager - Food Service in Andover
Some tips for your application 🫡
Show Your Passion for Food Service: When you're writing your application, let your love for the food industry shine through! Talk about your experiences and how they relate to the role of Customer Development Manager. We want to see that you’re not just looking for a job, but that you’re excited about what we do at Rich’s.
Tailor Your Application: Make sure to customise your CV and cover letter for this specific role. Highlight your skills in relationship management and problem-solving, as these are key for us. Use examples from your past experiences that align with the responsibilities mentioned in the job description.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Make it easy for us to see why you’re the perfect fit for the role by structuring your application logically and clearly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Rich’s family!
How to prepare for a job interview at Rich Products UK
✨Know Your Customer Inside Out
Before the interview, dive deep into Rich’s products and their customer base. Understand the food service industry trends and how Rich’s fits into that landscape. This knowledge will help you demonstrate your ability to develop customer strategies and show that you’re proactive about understanding their needs.
✨Showcase Your Relationship Management Skills
Prepare examples of how you've successfully built and maintained relationships in previous roles. Highlight your interpersonal skills and how they’ve helped you navigate complex customer interactions. This is crucial for a role focused on developing long-term partnerships.
✨Be Ready to Discuss Insights and Data
Brush up on your ability to interpret market data and customer insights. Be prepared to discuss how you’ve used data to influence decisions or create compelling presentations in the past. This will show that you can bring valuable insights to the table, aligning with Rich’s focus on delivering outcomes.
✨Demonstrate Your Proactive Approach
Think of specific instances where you took initiative to solve problems or drive results. In your answers, emphasise your ability to act rather than react, as this aligns perfectly with the proactive nature of the role. Show them you’re someone who doesn’t wait for things to happen but makes them happen.