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- Tasks: Build long-term partnerships with customers and develop strategic business plans.
- Company: Rich Products Corporation, a family-owned global food leader.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: Dynamic role with opportunities to influence and drive customer success.
- Why this job: Make a real impact in the food industry while working with innovative solutions.
- Qualifications: Strong interpersonal skills and experience in customer relationship management.
The predicted salary is between 40000 - 50000 £ per year.
Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in‑store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible.
Location: Andover, GB, SP11 8EZ
PURPOSE STATEMENT
To build long term trusted partnerships across a portfolio of customers, delivering against a set of KPI’s at NSV, GM, Distribution and share. This role is about owning and managing a scope of customers, independently creating a clear business plan in line with the AOP to deliver channel strategy outcomes. Develop a clear set of customer strategies in line with the channel/BU strategy. Creating plans that deliver against a set of market and customer growth assumptions; able to solve the complex problem of customer delivery in challenging, new or established channels. Implement customer focused growth solutions to enable attainment of budget and stretch revenue and profit targets. Accountable to the Business Unit Head on your scope of customers; build, course correct and deliver to ensure delivery of agreed KPI’s, budgets and outcomes. Take ownership of the contact structure across customers at multiple levels to ensure that short- and long-term plans are delivered and customers view us as the ‘trusted first choice’ in their category. Own the insights and selling stories that deliver outcomes in year and beyond, owning the category partnership between Rich’s and the customer. Own the role, finding alternative solutions when monthly, quarterly or yearly delivery is challenged; proactive not consequential. Communicate effectively and pro‑actively with all internal functions—production, supply chain, technical, new product development, finance, marketing, and category management—to ensure that we deliver the needs on time for customers in line with Rich internal process. Be a proactive team player in the Business Unit, supporting direction and delivery across all customers and being proactive in the strategic development of the plan. Be the voice of the customer, active in stores and with the customer, doing what it takes to deliver and being known for doing so.
KNOWLEDGE/SKILLS/EXPERIENCE
- Excellent interpersonal and relationship management skills.
- Ability to operate on own initiative and make well‑thought‑through decisions under pressure.
- Can source, interpret and create insight behind customer and market data.
- Using insight and market data, has the ability to create and deliver compelling customer presentations to positively influence customer decisions.
- Can demonstrate an ability to develop customer relationships and build revenue and profit therefrom.
- Is able to build customer relationships at all levels and call on wider internal teams where needed.
- Adaptable and resilient.
- Strong negotiation skills gained in an FMCG commercial environment.
Customer Development Manager - Food Service in Hampshire employer: Rich Products Corporation
Contact Detail:
Rich Products Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Development Manager - Food Service in Hampshire
✨Tip Number 1
Network like a pro! Get out there and connect with people in the food service industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet hiring managers or recruiters, be ready to talk about your achievements and how they relate to the role. Use specific examples that highlight your ability to build customer relationships and drive growth.
✨Tip Number 3
Be proactive! If you see a company you’re interested in, don’t wait for them to post a job. Reach out directly through our website, express your interest, and share how you can add value to their team. It shows initiative and could set you apart from other candidates.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It keeps you top of mind and shows your enthusiasm for the position.
We think you need these skills to ace Customer Development Manager - Food Service in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Development Manager role. Highlight your experience in building customer relationships and delivering results, as these are key for us at Rich’s. Use specific examples that showcase your skills in negotiation and strategy.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for the food service industry and how you can contribute to our mission at Rich’s. Be sure to mention any relevant insights or experiences that align with our goals.
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight your ability to solve complex problems. We love candidates who can think on their feet and come up with creative solutions, especially in challenging situations. Share examples where you've done this successfully!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Plus, you’ll get to see all the exciting opportunities we have!
How to prepare for a job interview at Rich Products Corporation
✨Know Your Customer
Before the interview, dive deep into Rich's products and their customer base. Understand the food service industry trends and how Rich's fits into that landscape. This knowledge will help you demonstrate your ability to build long-term partnerships and show that you're genuinely interested in their business.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex challenges in previous roles. Think about specific situations where you had to create innovative solutions for customers. This will highlight your proactive approach and ability to deliver results under pressure, which is crucial for a Customer Development Manager.
✨Master the Art of Communication
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you would communicate with various internal teams and customers. Use examples from your past experiences to illustrate your interpersonal skills and relationship management.
✨Prepare Compelling Presentations
Since you'll need to create and deliver presentations, practice making them engaging and insightful. Use data to back up your points and think about how you can influence customer decisions positively. Tailor your presentation style to reflect Rich's values and the needs of their customers.