At a Glance
- Tasks: Lead customer service and logistics, ensuring top-notch service and inventory management.
- Company: Join Rich Products, a family-owned food company with a global presence.
- Benefits: Enjoy competitive pay, paid time off, and unique perks like in-house taste tests.
- Other info: Be part of a supportive culture that values work-life balance and community involvement.
- Why this job: Make a real impact in a dynamic environment while growing your career.
- Qualifications: Experience in supply chain or logistics and strong leadership skills required.
The predicted salary is between 42750 - 52250 £ per year.
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- Customer Service & Logistics Manager
- Custom Field 2: 41213
- Category: Supply Chain
Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities.
From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world.
Beyond great food, our customers also gain insights to help them stay competitive, no matter their size.
Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others.
With more than 13,500 associates working globally in 100 locations and annual sales of $5.9 billion, Rich’s is a global leader with a focus on everything that family makes possible.
Rich’s®—Infinite Possibilities.
One Family.
PURPOSE STATEMENT
Provide end-to-end leadership and accountability for customer service, inventory governance, warehousing, logistics and strategic customer growth.
The role safeguards approximately £10 million of inventory assets, drives inventory accuracy and audit compliance, delivers customer service excellence, and supports strategic growth opportunities
- Lead Customer Service teams and ensure high service levels, OTIF delivery performance and customer satisfaction.
- Own inventory governance across finished goods (£6m) and raw materials (£4m).
- Lead inventory accuracy, cycle counting, reconciliation and stock integrity programmes.
- Reduce inventory variances, obsolete stock and write-offs while improving working capital performance.
- Ensure audit readiness and support Finance with stock verification and compliance activities.
- Manage logistics, warehousing, transport and freight performance to achieve service and cost targets.
- Control warehouse and distribution budget/AOP of approximately £1.5 million.
- Act as escalation point for customer service, supply continuity and logistics issues.
- Lead cross-functional collaboration across Supply Chain, Planning, Operations, Finance and Commercial teams.
- Support onboarding, service delivery and performance management for Mc Donald's EU and other strategic customers.
- Deliver KPI reporting and continuous improvement programmes.
- Adherence with all Company Occupational Health, Safety & Environmental (HSE) policies and procedures.
To ensure full co-operation in all aspects of HSE and to act positively on any failings or weaknesses in our systems or procedures, identified by yourself or brought to your attention.
- Lead and develop a high-performing team, providing direction, coaching and performance management to ensure delivery of business objectives, continuous improvement and a culture of accountability.
- You must comply with Rich Products Health and Safety policies and procedures at all times.
- KNOWLEDGE/SKILLS/EXPERIENCE
- Critical
- Degree or equivalent experience in Supply Chain, Logistics or Business
- Proven leadership experience in customer service, logistics or supply chain management
- Strong inventory management, stock control and audit experience
- Financial awareness with experience managing budgets and working capital
- Excellent stakeholder management and communication skills
- Continuous improvement and KPI management experience
- Professional supply chain qualification (CIPS/APICS/CPIM)
- Experience within food manufacturing/FMCG
- Knowledge of Mc Donald's or QSR customer requirements
- Project management qualification
- Advanced ERP/analytics expertise
- Experience of international logistics and cross-border supply chains
Rich Products Corporation welcomes and encourages applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process.
BRINGING YOUR BEST SELF TO WORK.
As a family-owned company, caring for our associates—their whole selves—is a top priority.
That’s why we provide benefits and tools to help our people balance the integration of work and life:
- Competitive compensation
- Paid time off
- Parental leave
- Family planning support
- Associate resource groups
- Volunteering & community impact opportunities
- Holiday gatherings In-house taste tests (we are a food company after all)!
It’s all part of how we support our family of associates. Because in the company of family, all things are possible.
Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities.
From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world.
Beyond great food, our customers also gain insights to help them stay competitive, no matter their size.
Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others.
With over 13,500 associates working in 100 locations globally, and annual sales at $5.9billion, Rich’s is a global leader with a focus on everything that family makes possible.
Rich’s®—Infinite Possibilities.
One Family.
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Customer Service & Logistics Manager in Andover employer: Rich Products Corporation
Rich Products Corporation is an exceptional employer located in Andover, offering a dynamic work culture that prioritises food safety and quality compliance. Employees benefit from competitive compensation, generous paid time off, and opportunities for community engagement, all while working in a supportive environment that fosters professional growth and development in the food manufacturing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Logistics Manager in Andover
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Rich Products Corporation and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Rich Products Corporation!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Rich Products Corporation keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Customer Service & Logistics Manager in Andover
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Rich Products Corporation:This is your chance to really connect with the team at Rich Products Corporation. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Rich Products Corporation
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Rich Products Corporation.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Rich Products Corporation that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Rich Products Corporation. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
