At a Glance
- Tasks: Lead customer service and logistics teams to ensure top-notch service and inventory management.
- Company: Join Rich Products, a family-owned global leader in the food industry.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Embrace a culture of continuous improvement and accountability.
- Why this job: Make a real impact in a dynamic environment while working with a passionate team.
- Qualifications: Degree in Supply Chain or equivalent experience; proven leadership in logistics.
The predicted salary is between 42750 - 52250 £ per year.
Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. With more than 13,500 associates working globally in 100 locations and annual sales of $5.9 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's—Infinite Possibilities. One Family.
PURPOSE STATEMENT
Provide end-to-end leadership and accountability for customer service, inventory governance, warehousing, logistics and strategic customer growth. The role safeguards approximately 10 million of inventory assets, drives inventory accuracy and audit compliance, delivers customer service excellence, and supports strategic growth opportunities.
KEY ACCOUNTABILITIES/OUTCOMES
- Lead Customer Service teams and ensure high service levels, OTIF delivery performance and customer satisfaction.
- Own inventory governance across finished goods (6m) and raw materials (4m).
- Lead inventory accuracy, cycle counting, reconciliation and stock integrity programmes.
- Reduce inventory variances, obsolete stock and write-offs while improving working capital performance.
- Ensure audit readiness and support Finance with stock verification and compliance activities.
- Manage logistics, warehousing, transport and freight performance to achieve service and cost targets.
- Control warehouse and distribution budget/AOP of approximately 1.5 million.
- Act as escalation point for customer service, supply continuity and logistics issues.
- Lead cross-functional collaboration across Supply Chain, Planning, Operations, Finance and Commercial teams.
- Support onboarding, service delivery and performance management for McDonald's EU and other strategic customers.
- Deliver KPI reporting and continuous improvement programmes.
- Adherence with all Company Occupational Health, Safety & Environmental (HSE) policies and procedures.
- Lead and develop a high-performing team, providing direction, coaching and performance management to ensure delivery of business objectives, continuous improvement and a culture of accountability.
You must comply with Rich Products Health and Safety policies and procedures at all times.
KNOWLEDGE/SKILLS/EXPERIENCE
- Critical
- Degree or equivalent experience in Supply Chain, Logistics or Business.
- Proven leadership experience in customer service, logistics or supply chain management.
- Strong inventory management, stock control and audit experience.
- Financial awareness with experience managing budgets and working capital.
- Excellent stakeholder management and communication skills.
- Continuous improvement and KPI management experience.
- Desirable
- Professional supply chain qualification (CIPS/APICS/CPIM).
- Experience within food manufacturing/FMCG.
- Knowledge of McDonald's or QSR customer requirements.
- Project management qualification.
- Advanced ERP/analytics expertise.
- Experience of international logistics and cross-border supply chains.
Rich Products Corporation welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Locations
Customer Service & Logistics Manager in Andover, Hampshire employer: Rich Products Corporation
Rich Products Corporation is an exceptional employer that fosters a supportive and inclusive work culture, where family values are at the heart of everything we do. As a Customer Service & Logistics Manager, you will benefit from comprehensive training and development opportunities, ensuring your professional growth while working in a dynamic environment that prioritises customer satisfaction and operational excellence. With a commitment to employee well-being and a focus on innovation, Rich's offers a unique chance to be part of a global leader in the food industry, making a meaningful impact every day.
