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- Tasks: Provide top-notch IT support and troubleshoot tech issues at our Harwell office.
- Company: Join a leading engineering consultancy with a focus on innovation.
- Benefits: 12-month contract, opportunities for growth, and a supportive team environment.
- Why this job: Make a difference by helping others with their tech challenges every day.
- Qualifications: Customer-focused mindset and knowledge of ITIL frameworks required.
- Other info: Great chance to develop your skills in a dynamic workplace.
The predicted salary is between 30000 - 42000 £ per year.
A leading engineering consultancy is looking for a proactive IT Support Technician to deliver high-quality IT support at their Harwell office. The role involves maintaining IT service delivery standards, troubleshooting hardware and software issues, and supporting the technology required for effective operation.
Ideal candidates should have a strong customer-focused approach, knowledge of ITIL frameworks, and the ability to collaborate within a team environment. This is a 12-month fixed-term contract with opportunities for further development.
On-Site IT Support Specialist – End-User Tech employer: Ricardo
Contact Detail:
Ricardo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site IT Support Specialist – End-User Tech
✨Tip Number 1
Network like a pro! Reach out to current employees at the consultancy on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on ITIL frameworks and common troubleshooting scenarios. We want to show them we’re not just tech-savvy but also customer-focused!
✨Tip Number 3
Practice your soft skills! Since this role is all about supporting users, let’s make sure we can communicate clearly and effectively. Role-play with a friend if you can!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we might have some exclusive tips waiting for you there!
We think you need these skills to ace On-Site IT Support Specialist – End-User Tech
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IT support and customer service. We want to see how you've tackled hardware and software issues in the past, so don’t hold back on those details!
Showcase Your ITIL Knowledge: If you’ve got experience with ITIL frameworks, let us know! Mention specific instances where you’ve applied these principles in your previous roles to demonstrate your understanding.
Be Proactive in Your Cover Letter: Use your cover letter to show us your proactive approach. Share examples of how you’ve gone above and beyond to ensure high-quality IT support for end-users. We love a can-do attitude!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our Harwell office.
How to prepare for a job interview at Ricardo
✨Know Your ITIL Frameworks
Make sure you brush up on your knowledge of ITIL frameworks before the interview. Be ready to discuss how you've applied these principles in past roles, as this will show your understanding of service delivery standards.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of hardware and software issues you've resolved. Think about the steps you took to diagnose and fix problems, as well as any tools or techniques you used. This will demonstrate your proactive approach to IT support.
✨Emphasise Customer Focus
Since the role requires a strong customer-focused approach, be ready to talk about how you've provided excellent support in previous positions. Share stories that highlight your ability to communicate effectively and resolve user issues promptly.
✨Team Collaboration is Key
This position involves working within a team, so think of examples where you've successfully collaborated with others. Discuss how you contributed to team goals and supported your colleagues, as this will show you're a great fit for their environment.
