At a Glance
- Tasks: Lead the Orangery team, ensuring exceptional service and smooth operations.
- Company: Join a prestigious 2 AA Rosette restaurant in a beautiful countryside setting.
- Benefits: Enjoy health club membership, discounts, and a range of employee perks.
- Other info: Full-time role with flexible hours, offering great career development opportunities.
- Why this job: Be part of a passionate team and elevate dining experiences for guests.
- Qualifications: 2 years in a supervisory role; excellent communication and customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking to appoint an approachable, passionate and highly skilled Orangery Duty Manager for our 2 AA Rosette restaurant. The main purpose of the job is to support the Orangery Management in ensuring the smooth running of the department, exceeding customer expectations and supporting the team to deliver exceptional customer service. This is an opportunity for career development.
You will play a key supportive role in establishing the Orangery as the fine place to dine, maintaining a regular presence and circulating freely during service to invite comments, resolve any issues and continually check on guest satisfaction.
The successful candidate will be required to:
- Take responsibility for the day-to-day operation of Orangery in the absence of the Orangery Management.
- Assist the Orangery Management with the operational objectives of the business and ensure tight control on costs is achieved in line with the P & L.
- Support the Orangery Management with the training and development of the team and ensure the department training objectives are met.
- Ensure all company H & S and Food Safety objectives and standards are achieved and that any faults are raised directly with the Orangery Management or the H&S Advisor.
- Focus on service standards in the business and, in conjunction with the Learning & Development team, continue to improve the overall professional standards.
- Communicate effectively with all areas of the overall business to facilitate high standards across Ribby Hall Village.
- Ensure The Orangery operates to its maximum potential, upselling at all opportunities.
- Have full product knowledge of all menus.
Our perfect match will possess the following essential attributes:
- A minimum of 2 years experience in a Supervisory or Management role.
- WSET qualification is desired but not essential.
- Pro-active, self-motivated and driven to succeed.
- Excellent Food & Liquor control skills.
- The ability to manage, motivate and inspire a team to ensure the smooth running of The Orangery.
- A thorough knowledge of Allergens.
- An exceptional level of front of house service.
- Evidence of previous responsibility for Health and Safety Compliance.
- Exceptional communication skills and interpersonal skills.
- Outstanding customer service.
- Resilience and the ability to perform under pressure.
- Good time management and organisational skills.
- Attention to detail.
- Excellent personal presentation.
Availability: The position is full time, offering 45 hours over 5 days, in a department that operates 7 days a week. Full flexibility to work weekends, early mornings and evenings is essential to meet the commercial needs of the business.
Employee Benefits: Our dedicated employees benefit from a comprehensive package of rewards and benefits, including:
- Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners.
- Complimentary Annual Health Check.
- Free annual Aqua Thermal Journey.
- Four Health Club family day passes per year for friends and family.
- 35% discount at all Ribby Hall Village eateries.
- 10% discount at Ribby Hall SPAR Shop.
- 35% discount off The Spas Aqua Thermal Journey and Treatments.
- Staff Card Loyalty Points.
- Preferential rates for self-catering accommodation.
- 10% discount on Ribby Hall Village Nursery costs.
- Access to a variety of health and wellbeing schemes, including Medicash membership.
- Personal uniform.
- Automatic enrolment pension scheme.
- Cycle to Work scheme.
- Employee long service rewards.
- Reward and recognition scheme.
- Employee Referral Programme.
- Annual Employee Celebration.
- Based in over 130 acres of beautiful countryside.
- Numerous discounts at local eateries, services and attractions.
*subject to terms and conditions.
Restaurant Duty Manager in Wolverhampton employer: Ribby Hall Village
At Ribby Hall Village, we pride ourselves on being an exceptional employer that values our team members and their growth. As a Restaurant Duty Manager, you will thrive in a supportive work culture that prioritises employee development, offers comprehensive benefits, and fosters a passion for outstanding customer service in a stunning countryside setting. With opportunities for career advancement and a commitment to maintaining high standards, you'll find a rewarding and fulfilling environment to excel in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Duty Manager in Wolverhampton
✨Tip Number 1
Get to know the restaurant scene! Visit local eateries, chat with staff, and understand what makes a dining experience exceptional. This will not only help you in interviews but also show your passion for the industry.
✨Tip Number 2
Network like a pro! Attend industry events or join online groups related to hospitality. Connecting with others can lead to job opportunities that aren’t advertised, so don’t be shy about putting yourself out there.
✨Tip Number 3
Practice your interview skills! Mock interviews with friends or family can help you articulate your experience and how it aligns with the role of Duty Manager. Remember, confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at Ribby Hall Village.
We think you need these skills to ace Restaurant Duty Manager in Wolverhampton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing exceptional customer service and creating memorable dining experiences.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience that matches the role of Restaurant Duty Manager. We love seeing specific examples of how you've managed teams, improved service standards, or handled challenging situations in previous roles.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and avoid jargon – we want to understand your skills and experiences without any confusion!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re keen on joining our team at Ribby Hall Village!
How to prepare for a job interview at Ribby Hall Village
✨Know Your Menu Inside Out
Make sure you have a thorough understanding of the menu and any special offerings. This will not only impress your interviewers but also show that you're genuinely interested in the role and the dining experience.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for customers. Highlighting your ability to handle difficult situations with grace will demonstrate your exceptional customer service skills.
✨Demonstrate Team Leadership
Be ready to discuss how you've motivated and inspired your team in previous roles. Share specific instances where your leadership made a positive impact on service standards or team morale.
✨Emphasise Health and Safety Knowledge
Since health and safety compliance is crucial, brush up on relevant regulations and be prepared to discuss how you've ensured safety standards in your previous positions. This will show that you take these responsibilities seriously.
