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- Tasks: Lead a vibrant team to deliver 5-star service in a lively entertainment venue.
- Company: Join Village Holiday Entertainment, a favourite spot for holiday guests and homeowners.
- Benefits: Enjoy health club membership, discounts, and a range of employee perks.
- Why this job: Be part of an energetic environment where your customer service skills can shine.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
- Other info: Flexible hours with opportunities for growth in a beautiful countryside setting.
The predicted salary is between 13 - 16 £ per hour.
Village Holiday Entertainment and Dining facility are looking for a customer-focused Team Leader. The HIVE is a firm favourite with our Holiday Guests and Holiday Homeowners alike, with a variety of offerings for everyone from a bar lounge, dining facilities and family entertainment with lively daytime activities and impressive nighttime entertainment.
Interested in: A well organised, self‑motivated candidate keen to work in a fast‑paced environment. The successful candidate will be energetic and approachable, keen to allow their customer service skills to shine in a hands‑on role. The successful candidate should ideally be able to demonstrate team leader expertise in a busy bar/waiting‑on environment; a knowledge that is likely to have been acquired within a similar position in the hospitality industry.
The successful candidate will be required to:
- Deliver outstanding 5‑star service to all guests.
- Maintain Service Standards.
- Ensure Chain of Service is followed to support Customer Journey.
- The ability to perform under pressure.
- Pro‑active with excellent follow through on tasks.
- Good time management and organisational skills.
- Demonstrate excellence in personal presentation and adhere to company uniform.
Our perfect match will possess the following essential attributes:
- Exceptional communication skills and interpersonal skills.
- Resilience and the ability to work effectively in a busy environment.
- Pro‑active with excellent follow through on tasks.
- Good time management and organisational skills.
- Attention to detail.
- Excellent personal presentation.
Availability: We currently have one part‑time position available: working 32 hours over 5 days a week. Full flexibility to work evenings and weekends is essential to meet the commercial needs of the business.
Salary: To be discussed at interview. We are proud to offer competitive hourly rates.
Employee Benefits: Our dedicated employees benefit from a comprehensive package of rewards and benefits including:
- Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners.
- Complimentary Annual Health Check.
- Free annual Aqua Thermal Journey.
- Four Health Club family day passes per year for friends and family.
- 35% discount at all Ribby Hall Village eateries.
- 35% discount off The Spa’s Aqua Thermal Journey and treatments.
- Staff Card Loyalty Points.
- Preferential rates for self‑catering accommodation.
- 10% discount on Ribby Hall Village Nursery costs.
- Access to a variety of health and wellbeing schemes, including Medicash membership.
- Personal uniform.
- Automatic enrolment pension scheme.
- Cycle to Work scheme.
- Employee long service rewards.
- Reward and recognition scheme.
- Employee Referral Programme.
- Annual Employee Celebration.
Based in over 130 acres of beautiful countryside.
Closing date for applications: 19th March 2026. This position may close early if applicant numbers permit. We welcome applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Should you need any adjustments throughout the interview process and beyond, please let us know.
Team Leader - The Hive employer: Ribby Hall Village
Contact Detail:
Ribby Hall Village Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - The Hive
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Hive and its offerings. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations with guests. Being able to demonstrate your problem-solving skills and approachability during the interview can really set you apart.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've successfully led a team in a busy environment. Highlighting your ability to maintain service standards under pressure will definitely catch their attention.
✨Tip Number 4
Don’t forget to dress the part! Since personal presentation is key for this role, make sure you look sharp and professional for your interview. It’s all about making a great first impression!
We think you need these skills to ace Team Leader - The Hive
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for guests in the past, especially in busy environments like bars or restaurants.
Be Organised and Proactive: Demonstrate your organisational skills and proactive approach in your written application. Share examples of how you manage tasks effectively and ensure a smooth service for customers, as this is key for us at The Hive.
Keep It Professional: Your application should reflect excellent personal presentation, just like we expect from our team. Use clear language, check for typos, and make sure it looks polished before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you’ll have access to all the latest updates about the position!
How to prepare for a job interview at Ribby Hall Village
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience during the interview. Think of specific examples where you've gone above and beyond for guests, especially in a busy environment. This will show that you understand the importance of delivering 5-star service.
✨Demonstrate Team Leadership
Prepare to discuss your previous leadership roles, particularly in hospitality. Share how you motivated your team and maintained high service standards, even under pressure. This will help illustrate your ability to lead effectively in a fast-paced setting.
✨Show Off Your Organisational Skills
Be ready to talk about how you manage your time and tasks. You might want to mention any systems or methods you use to stay organised, especially when juggling multiple responsibilities. This is key for a role that requires excellent follow-through on tasks.
✨Dress to Impress
Since personal presentation is crucial, make sure you dress smartly for the interview. This not only shows respect for the interviewers but also reflects your understanding of the company’s standards. A polished appearance can set a positive tone right from the start.