At a Glance
- Tasks: Lead a passionate team to create unforgettable spa experiences for guests.
- Company: Award-winning luxury spa hotel with a 5 Bubble Spa rating.
- Benefits: Competitive pay, health club membership, discounts, and wellness schemes.
- Other info: Flexible working hours and opportunities for personal growth in a beautiful countryside setting.
- Why this job: Join a dynamic team and make a real impact on guest satisfaction.
- Qualifications: Experience in hospitality, excellent communication skills, and a passion for guest care.
The predicted salary is between 27000 - 28000 £ per year.
Lancashire based award-winning luxury spa hotel is seeking an experienced and passionate Spa Host Team Leader to join its exceptional spa team. Our Spa Hotel is proud to hold a prestigious 5 Bubble Spa rating, offering exceptional facilities alongside truly outstanding guest care. We are now seeking a confident, personable, and service-driven Spa Host Team Leader to play a key role in delivering our renowned spa experience.
About the Role
As Spa Host Team Leader, you will be at the heart of the guest experience, creating a warm and memorable welcome that sets the tone for every visit. Supporting the day-to-day operation of the spa, you will guide the team, enhance the guest journey, and help ensure a calm, seamless, and elevated experience throughout.
Key Responsibilities
- Deliver a warm, professional, and personalised welcome to all spa guests
- Support the smooth and effective daily operation of the spa, ensuring a relaxed and well-organised environment
- Inspire, support, and guide the Spa and Reception teams, fostering a positive and high-performing culture
- Ensure all spa facilities, including wet areas, relaxation spaces, outdoor areas, and changing rooms, are clean, safe, and well presented
- Respond promptly and professionally to guest enquiries, requests, or concerns
- Monitor guest comfort and wellbeing throughout the spa experience
- Assist with maintaining appropriate stock levels of robes, towels, amenities, and refreshments
- Support spa retail by promoting products and providing knowledgeable recommendations where appropriate
- Collaborate across teams, including therapists, reception, and food & beverage, to deliver a seamless experience
- Ensure compliance with all health, safety, hygiene, and operational standards
Qualifications
- Previous experience in a customer-facing or hospitality role, ideally within a spa environment
- Excellent communication skills with a genuine passion for delivering exceptional guest care
- First Aid qualification or willingness to undertake training
- Strong attention to detail and commitment to maintaining high presentation standards
- Ability to remain calm, professional, and solution-focused in a fast-paced environment
- Flexible approach to working hours, including evenings and weekends
- An interest in wellbeing, guest experience, or team leadership
Availability
We are currently recruiting for two Spa Host Team Leader roles, both offering 32 hours per week across 4 days within a 7-day operation. We offer a range of flexible working options and are happy to discuss availability with applicants to find an arrangement that works well for both the individual and the business. Hours may be structured across full-time and/or part-time positions, depending on experience, flexibility, and overall suitability. Full flexibility is required, including availability to work weekends and bank or public holidays, in order to meet the commercial needs of the business.
Salary
£13.35 per hour.
Employee Benefits
Our dedicated employees benefit from a comprehensive package of rewards and benefits, including:
- Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners
- Complimentary Annual Health Check
- Free annual Aqua Thermal Journey
- Four Health Club family day passes per year for friends and family
- 35% discount at all Ribby Hall Village eateries
- 10% discount at Ribby Hall SPAR Shop
- 35% discount off The Spa’s Aqua Thermal Journey and Treatments
- Staff Card Loyalty Points
- Preferential rates for self-catering accommodation
- 10% discount on Ribby Hall Village Nursery costs
- Access to a variety of health and wellbeing schemes, including Medicash membership
- Personal uniform
- Automatic enrolment pension scheme
- Cycle to Work scheme
- Employee long service rewards
- Reward and recognition scheme
- Employee Referral Programme
- Annual Employee Celebration
- Based in over 130 acres of beautiful countryside
- Numerous discounts at local eateries, services and attractions.
*subject to terms and conditions
Closing date for applications: Friday 12th June 2026. Our roles generate a lot of interest and occasionally we need to close for applications earlier than originally advertised. We welcome applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Should you need any adjustments throughout the interview process and beyond, please let us know.
Spa Host Team Leader employer: Ribby Hall Village
Join our award-winning luxury spa hotel in Lancashire, where we pride ourselves on exceptional guest care and a supportive work culture. As a Spa Host Team Leader, you'll enjoy flexible working options, comprehensive employee benefits including health club membership and discounts, and opportunities for personal growth within a high-performing team dedicated to creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Host Team Leader
✨Tip Number 1
Get to know the spa inside out! Familiarise yourself with all the facilities and services we offer. This way, when you chat with potential employers, you can show off your knowledge and passion for creating that exceptional guest experience.
✨Tip Number 2
Network like a pro! Attend industry events or local meet-ups where you can connect with other hospitality professionals. Building relationships can lead to job opportunities that aren’t even advertised yet!
✨Tip Number 3
Practice your interview skills! Role-play common interview questions with a friend or family member. Focus on showcasing your customer service skills and how you can inspire and lead a team in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our amazing team at the spa. Don’t miss out on this opportunity!
We think you need these skills to ace Spa Host Team Leader
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the spa industry shine through! We want to see that you genuinely care about guest experiences and have a passion for delivering exceptional service.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in hospitality or customer-facing roles. We love seeing how your skills align with our values and the key responsibilities of the Spa Host Team Leader position.
Be Personable:Remember, we’re looking for someone who can create a warm and memorable welcome for our guests. Use a friendly tone in your application to reflect your personality and approachability!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at our award-winning spa.
How to prepare for a job interview at Ribby Hall Village
✨Know the Spa Inside Out
Before your interview, make sure you research the spa's facilities and services thoroughly. Familiarise yourself with their 5 Bubble Spa rating and what it entails. This will not only show your genuine interest but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your People Skills
As a Spa Host Team Leader, your ability to connect with guests is crucial. Prepare examples of how you've delivered exceptional customer service in previous roles. Think about times when you went above and beyond to ensure a guest's comfort and satisfaction.
✨Demonstrate Team Leadership
Be ready to discuss your leadership style and how you inspire and support your team. Share specific instances where you fostered a positive work environment or resolved conflicts within a team. This will highlight your capability to guide the Spa and Reception teams effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to remain calm under pressure. Practice responses to potential situations, such as handling a guest complaint or managing a busy day at the spa. This will help you convey your solution-focused mindset.
