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- Tasks: Create memorable experiences for spa guests and oversee daily operations.
- Company: Award-winning luxury spa hotel with a 5 Bubble Spa rating.
- Benefits: Competitive pay, health club membership, discounts, and wellness schemes.
- Why this job: Join a passionate team and enhance guest experiences in a serene environment.
- Qualifications: Experience in hospitality, excellent communication skills, and a passion for guest care.
- Other info: Flexible working hours and opportunities for career growth in a beautiful countryside setting.
The predicted salary is between 27000 - 28000 £ per year.
Lancashire based award-winning luxury spa hotel is seeking an experienced and passionate Senior Spa Host to join its exceptional spa team. Our Spa Hotel is proud to hold a prestigious 5 Bubble Spa rating, offering world-class facilities alongside genuinely outstanding guest care.
About the Role
As Senior Spa Host, you will be the first point of contact for our spa guests, creating a warm and memorable welcome that sets the standard for their entire visit. You will oversee the guest journey from arrival to departure, support the Spa Host and Reception teams, and ensure all spa areas are maintained to the highest standards of cleanliness, safety, and tranquillity. Working closely with the Spa Management Team, you will lead by example, uphold luxury service standards, and help deliver a calm, seamless, and exceptional spa experience that reflects our award-winning reputation.
Responsibilities
- Deliver a warm, professional, and personalised welcome to all spa guests
- Oversee the smooth day-to-day flow of the spa guest journey, ensuring a calm and well-organised environment
- Support and guide Spa Hosts and Receptionists, leading by example and maintaining high service standards
- Ensure all spa facilities, including wet areas, relaxation spaces, outdoor areas, and changing rooms, are clean, safe, and well presented
- Respond promptly and professionally to guest enquiries, requests, or concerns
- Monitor guest comfort and wellbeing throughout the spa experience
- Assist with maintaining appropriate stock levels of robes, towels, amenities, and refreshments
- Support spa retail by promoting products and providing knowledgeable recommendations where appropriate
- Work collaboratively with therapists, reception, management, and the Zen Garden Bar to ensure a relaxing, respectful, and seamless guest experience
- Oversee general day-to-day spa operations, supporting the team to deliver service excellence
- Ensure compliance with all health, safety, hygiene, and operational standards
- Report maintenance/refurbishment issues using the internal ticketing system
Qualifications
- Previous experience in a customer-facing or hospitality role, ideally within a spa environment
- Excellent communication skills with a genuine passion for delivering exceptional guest care
- Confidence working in and around licensed wet and thermal spa areas
- First Aid qualification or willingness to undertake training
- Strong attention to detail and commitment to maintaining high presentation standards
- Ability to remain calm, professional, and solution-focused in a fast-paced environment
- Flexible approach to working hours, including evenings and weekends
- Experience within a spa, wet-side leisure, or thermal environment
- Knowledge of health and safety considerations within wet or thermal facilities
- Pool Plant Level 2 qualification or willingness to work towards Level 2 (and Level 3)
Availability
We are recruiting from multiple Senior Spa Host positions and offer a range of flexible working hours. Hours may be structured across full-time and/or part-time positions, depending on experience, flexibility, and overall suitability. Full flexibility is required, including availability to work weekends and bank or public holidays, in order to meet the commercial needs of the business.
Salary £13.35 per hour.
Employee Benefits
- Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners
- Complimentary Annual Health Check
- Free annual Aqua Thermal Journey
- Four Health Club family day passes per year for friends and family
- 35% discount at all Ribby Hall Village eateries
- 10% discount at Ribby Hall SPAR Shop
- 35% discount off The Spa’s Aqua Thermal Journey and Treatments
- Staff Card Loyalty Points
- Preferential rates for self-catering accommodation
- 10% discount on Ribby Hall Village Nursery costs
- Access to a variety of health and wellbeing schemes, including Medicash membership
- Personal uniform
- Automatic enrolment pension scheme
- Cycle to Work scheme
- Employee long service rewards
- Reward and recognition scheme
- Employee Referral Programme
- Annual Employee Celebration
- Based in over 130 acres of beautiful countryside
- Numerous discounts at local eateries, services and attractions.
*subject to terms and conditions
Closing date for applications: Friday 17th April 2026
EEO Statement
We welcome applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Should you need any adjustments throughout the interview process and beyond, please let us know.
Senior Spa Host - The Spa Hotel employer: Ribby Hall Village
Contact Detail:
Ribby Hall Village Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Spa Host - The Spa Hotel
✨Tip Number 1
Get to know the spa scene! Research The Spa Hotel and its offerings. Familiarise yourself with their services, facilities, and what makes them stand out. This way, when you walk in for an interview, you can chat confidently about how you can contribute to their award-winning reputation.
✨Tip Number 2
Practice your guest interaction skills! As a Senior Spa Host, you'll be the face of the spa. Role-play common guest scenarios with friends or family to sharpen your communication and problem-solving skills. Show us that you can create that warm, memorable welcome right from the start!
✨Tip Number 3
Dress the part! First impressions matter, especially in a luxury environment. Make sure you present yourself professionally during interviews. It shows that you understand the importance of high presentation standards, just like the ones expected at The Spa Hotel.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It not only streamlines the process but also shows your enthusiasm for joining our exceptional team. Plus, it gives you a chance to highlight your passion for delivering outstanding guest care right from the get-go!
We think you need these skills to ace Senior Spa Host - The Spa Hotel
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the spa industry shine through. We want to see that you genuinely care about providing exceptional guest experiences and have a passion for luxury service.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer-facing roles, especially within a spa or hospitality environment. We love seeing how your background aligns with our values and the role of Senior Spa Host.
Be Professional Yet Warm: Your written application should reflect the warm and professional welcome we aim to provide our guests. Use a friendly tone while maintaining professionalism to show us you understand the balance needed in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Ribby Hall Village
✨Know the Spa Inside Out
Before your interview, make sure you’re familiar with the spa's facilities and services. Research their unique offerings and understand what sets them apart in the luxury market. This knowledge will help you demonstrate your passion for the role and show that you’re genuinely interested in contributing to their award-winning reputation.
✨Showcase Your Guest Care Skills
As a Senior Spa Host, exceptional guest care is key. Prepare examples from your past experiences where you went above and beyond for guests. Think about how you handled difficult situations or created memorable experiences. This will highlight your ability to maintain high service standards and ensure guest satisfaction.
✨Demonstrate Team Leadership
You’ll be leading by example, so think about how you can showcase your leadership skills during the interview. Share instances where you supported your team or improved operations in a previous role. Emphasise your ability to work collaboratively and maintain a calm environment, even in busy situations.
✨Prepare for Health and Safety Questions
Given the nature of the role, be ready to discuss health and safety protocols, especially in wet and thermal environments. Brush up on relevant regulations and be prepared to explain how you would ensure compliance and safety for both guests and staff. This shows your commitment to maintaining high standards in all aspects of the spa experience.