At a Glance
- Tasks: Support the Orangery Management in delivering exceptional customer service and smooth operations.
- Company: Join a prestigious 2 AA Rosette restaurant with a focus on fine dining.
- Benefits: Enjoy health club membership, discounts, and a comprehensive rewards package.
- Other info: Flexible hours with opportunities for growth in a beautiful countryside setting.
- Why this job: Be part of a dynamic team and enhance your career in hospitality.
- Qualifications: 2 years in a supervisory role, excellent communication, and customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking to appoint an approachable, passionate and highly skilled Orangery Duty Manager for our 2 AA Rosette restaurant. The main purpose of the job is to support the Orangery Management in ensuring the smooth running of the department, exceeding customer expectations and supporting the team to deliver exceptional customer service. This is an opportunity for career development.
You will play a key supportive role in establishing the Orangery as the fine place to dine, maintaining a regular presence and circulating freely during service to invite comments, resolve any issues and continually check on guest satisfaction.
The successful candidate will be required to:
- Take responsibility for the day-to-day operation of Orangery in the absence of the Orangery Management.
- Assist the Orangery Management with the operational objectives of the business and ensure tight control on costs is achieved in line with the P & L.
- Support the Orangery Management with the training and development of the team and ensure the department training objectives are met.
- Ensure all company H & S and Food Safety objectives and standards are achieved and that any faults are raised directly with the Orangery Management or the H&S Advisor.
- Focus on service standards in the business and, in conjunction with the Learning & Development team, continue to improve the overall professional standards.
- Communicate effectively with all areas of the overall business to facilitate high standards across Ribby Hall Village.
- Ensure The Orangery operates to its maximum potential, upselling at all opportunities.
- Have full product knowledge of all menus.
Our perfect match will possess the following essential attributes:
- A minimum of 2 years experience in a Supervisory or Management role.
- WSET qualification is desired but not essential.
- Pro-active, self-motivated and driven to succeed.
- Excellent Food & Liquor control skills.
- The ability to manage, motivate and inspire a team to ensure the smooth running of The Orangery.
- A thorough knowledge of Allergens.
- An exceptional level of front of house service.
- Evidence of previous responsibility for Health and Safety Compliance.
- Exceptional communication skills and interpersonal skills.
- Outstanding customer service.
- Resilience and the ability to perform under pressure.
- Good time management and organisational skills.
- Attention to detail.
- Excellent personal presentation.
Availability:
The position is full time, offering 45 hours over 5 days, in a department that operates 7 days a week. Full flexibility to work weekends, early mornings and evenings is essential to meet the commercial needs of the business.
Employee Benefits:
Our dedicated employees benefit from a comprehensive package of rewards and benefits, including:
- Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners
- Complimentary Annual Health Check
- Free annual Aqua Thermal Journey
- Four Health Club family day passes per year for friends and family
- 35% discount at all Ribby Hall Village eateries
- 10% discount at Ribby Hall SPAR Shop
- 35% discount off The Spas Aqua Thermal Journey and Treatments
- Staff Card Loyalty Points
- Preferential rates for self-catering accommodation
- 10% discount on Ribby Hall Village Nursery costs
- Access to a variety of health and wellbeing schemes, including Medicash membership
- Personal uniform
- Automatic enrolment pension scheme
- Cycle to Work scheme
- Employee long service rewards
- Reward and recognition scheme
- Employee Referral Programme
- Annual Employee Celebration
- Based in over 130 acres of beautiful countryside
- Numerous discounts at local eateries, services and attractions.
*subject to terms and conditions
Night Manager / Night Duty Manager in Preston employer: Ribby Hall Village
Ribby Hall Village is an exceptional employer, offering a vibrant work culture that prioritises employee development and well-being. As a Night Manager in our prestigious 2 AA Rosette restaurant, you will enjoy comprehensive benefits including health club membership, discounts across our facilities, and opportunities for career advancement in a stunning countryside setting. Join us to be part of a dedicated team that values outstanding customer service and fosters a supportive environment for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager / Night Duty Manager in Preston
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups, and don’t be shy to reach out on social media. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on showcasing your experience in management and customer service, as well as your ability to handle pressure. Confidence is key!
✨Tip Number 3
Be proactive! If you see a job that fits, apply through our website. Don’t wait for the perfect moment; show them you’re eager and ready to jump in. Tailor your approach to highlight how you can support the Orangery’s goals.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Night Manager / Night Duty Manager in Preston
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and customer service.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention how your background aligns with the responsibilities of the Night Manager role and how you can contribute to our team.
Showcase Your Achievements:Don’t just list your duties from previous jobs; share specific achievements that demonstrate your ability to manage a team and deliver exceptional service. Numbers and examples can really make your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Ribby Hall Village!
How to prepare for a job interview at Ribby Hall Village
✨Know Your Stuff
Make sure you have a solid understanding of the Orangery's menu and service standards. Brush up on your food and liquor control skills, and be ready to discuss how you would maintain high standards in customer service.
✨Show Your Passion
During the interview, let your enthusiasm for the role shine through. Talk about your previous experiences in supervisory or management roles and how they’ve prepared you to support the Orangery Management in delivering exceptional service.
✨Demonstrate Team Spirit
Highlight your ability to motivate and inspire a team. Share examples of how you've successfully trained staff or resolved conflicts in the past, showing that you can maintain a positive atmosphere even under pressure.
✨Be Ready for Scenarios
Prepare for situational questions that may arise during the interview. Think about how you would handle guest complaints or ensure health and safety compliance, as these are crucial aspects of the Night Manager role.
