At a Glance
- Tasks: Support the management team in delivering exceptional customer service and smooth operations.
- Company: Join a prestigious 2 AA Rosette restaurant with a focus on fine dining.
- Benefits: Enjoy discounts, health club membership, and a range of employee perks.
- Other info: Flexible hours required; work in a beautiful countryside setting.
- Why this job: Be part of a dynamic team and enhance your career in hospitality.
- Qualifications: 2 years in a supervisory role; excellent communication and customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking to appoint an approachable, passionate and highly skilled Duty Manager for our 2 AA Rosette restaurant. The main purpose of the job is to support the management in ensuring the smooth running of the department, exceeding customer expectations and supporting the team to deliver exceptional customer service. This is an opportunity for career development.
You will play a key supportive role in establishing the Orangery as the fine place to dine, maintaining a regular presence and circulating freely during service to invite comments, resolve any issues and continually check on guest satisfaction.
The successful candidate will be required to:
- Take responsibility for the day-to-day operation of the Orangery in the absence of the management.
- Assist the management with the operational objectives of the business and ensure tight control on costs is achieved in line with the P & L.
- Support the management with the training and development of the team and ensure department training objectives are met.
- Ensure all company H & S and Food Safety objectives and standards are achieved and that any faults are raised directly with the management or the H&S Advisor.
- Focus on service standards in the business and, in conjunction with the Learning & Development team, continue to improve the overall professional standards.
- Communicate effectively with all areas of the overall business to facilitate high standards across Ribby Hall Village.
- Ensure the Orangery operates to its maximum potential, upselling at all opportunities.
- Have full product knowledge of all menus.
Our perfect match will possess the following essential attributes:
- A minimum of 2 years experience in a Supervisory or Management role.
- WSET qualification is desired but not essential.
- Pro-active, self-motivated and driven to succeed.
- Excellent Food & Liquor control skills.
- The ability to manage, motivate and inspire a team to ensure the smooth running of the Orangery.
- A thorough knowledge of Allergens.
- An exceptional level of front of house service.
- Evidence of previous responsibility for Health and Safety Compliance.
- Exceptional communication skills and interpersonal skills.
- Outstanding customer service.
- Resilience and the ability to perform under pressure.
- Good time management and organisational skills.
- Attention to detail.
- Excellent personal presentation.
Availability:
The position is full time, offering 45 hours over 5 days, in a department that operates 7 days a week. Full flexibility to work weekends, early mornings and evenings is essential to meet the commercial needs of the business.
Employee Benefits:
Our dedicated employees benefit from a comprehensive package of rewards and benefits, including:
- Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners
- Complimentary Annual Health Check
- Free annual Aqua Thermal Journey
- Four Health Club family day passes per year for friends and family
- 35% discount at all Ribby Hall Village eateries
- 10% discount at Ribby Hall SPAR Shop
- 35% discount off The Spa's Aqua Thermal Journey and Treatments
- Staff Card Loyalty Points
- Preferential rates for self-catering accommodation
- 10% discount on Ribby Hall Village Nursery costs
- Access to a variety of health and wellbeing schemes, including Medicash membership
- Personal uniform
- Automatic enrolment pension scheme
- Cycle to Work scheme
- Employee long service rewards
- Reward and recognition scheme
- Employee Referral Programme
- Annual Employee Celebration
- Based in over 130 acres of beautiful countryside
- Numerous discounts at local eateries, services and attractions.
*subject to terms and conditions
Night Manager/Duty Manager in Preston employer: Ribby Hall Village
At Ribby Hall Village, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values passion and dedication. As a Night Manager/Duty Manager, you will not only play a pivotal role in delivering outstanding customer service at our award-winning Orangery restaurant but also benefit from extensive employee perks, including health club membership, discounts across our facilities, and opportunities for personal and professional growth in a stunning countryside setting.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager/Duty Manager in Preston
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups, and don’t be shy to reach out on social media. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on showcasing your experience in managing teams and delivering exceptional customer service, just like the role requires. Confidence is key!
✨Tip Number 3
Be proactive! If you see a job you fancy, apply through our website and follow up with a friendly email. Show them you’re genuinely interested and ready to bring your A-game to the Orangery!
✨Tip Number 4
Stay organised! Keep track of the jobs you’ve applied for and any follow-ups you need to do. This will help you stay on top of your game and ensure you don’t miss any opportunities to shine!
We think you need these skills to ace Night Manager/Duty Manager in Preston
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and customer service.
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Night Manager/Duty Manager role. Mention specific skills or experiences that relate directly to the job description – it’ll make you stand out!
Showcase Your Achievements:Don’t just list your responsibilities from previous roles; share your achievements too! Whether it’s improving customer satisfaction scores or successfully training a team, we love to see how you’ve made a difference.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Ribby Hall Village
✨Know Your Stuff
Make sure you have a solid understanding of the Orangery's menu and service standards. Brush up on your food and liquor control skills, and be ready to discuss how you would maintain high standards in these areas.
✨Show Your Passion
During the interview, let your enthusiasm for customer service shine through. Share examples of how you've gone above and beyond to ensure guest satisfaction in previous roles. This will show that you're not just looking for a job, but that you genuinely care about the dining experience.
✨Demonstrate Leadership Skills
Be prepared to talk about your experience in managing and motivating a team. Think of specific instances where you've successfully trained staff or resolved conflicts. Highlighting your ability to inspire others will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the team. This shows that you're genuinely interested in the position and helps you gauge if it's the right fit for you. Consider asking about the training and development opportunities available.
