Spa Receptionist & Host in Nottingham

Interested in welcoming and professional Spa Reception & Hosts who should ideally be able to demonstrate significant expertise operating in a busy, sales-driven and customer-focused environment. This is a dual role, combining front-of-house Spa Reception responsibilities with guest hosting duties within the Aqua Thermal Spa facilities.

The main duties of the role will be:

• Perform receptionist duties based at the Aqua Thermal Spa Reception while also supporting the wider Spa Host function.
• Contribute to the first impressions of all guests visiting this five-bubble Spa facility, providing a warm, professional welcome on arrival and ensuring that on departure their experience has been to the highest standard.
• Actively drive retail sales for the luxury brands available at The Spa, with comprehensive product training and information provided to support you.
• Facilitate the smooth running of the Aqua Thermal Spa area, including conducting client show rounds, completing inspections of the experience rooms, providing guests with fresh towels and water, and undertaking light cleaning and maintenance duties.
• Guide guests through their spa journey, manage guest flow within the facilities, and proactively identify opportunities to enhance the overall operational effectiveness of the department.
• Maintain appropriate First Aid training and deliver First Aid assistance in line with organisational requirements.

Our perfect match will possess the following essential attributes:

• Exceptional communication skills and interpersonal skills.
• Excellent team working skills.
• Resilience and the ability to work effectively in a busy environment.
• Pro-active with excellent follow through on tasks.
• Good time management and organisational skills.
• Excellent personal presentation.
• Undertaking First Aid training and carrying out First Aid duties is a mandatory requirement of the role.

Availability: We currently have 1 permanent, part-time position available, offering 36 hours over 4 or 5 days (rota dependent) in a department that operates 7 days a week. Full flexibility to work weekends and evenings is essential to meet the commercial needs of the business.

Employee Benefits: Our dedicated employees benefit from a comprehensive package of rewards and benefits, including:

• Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners.
• Complimentary Annual Health Check.
• Free annual Aqua Thermal Journey.
• Four Health Club family day passes per year for friends and family.
• 35% discount at all Ribby Hall Village eateries.
• 35% discount off The Spa’s Aqua Thermal Journey and Treatments.
• Staff Card Loyalty Points.
• Preferential rates for self-catering accommodation.
• 10% discount on Ribby Hall Village Nursery costs.
• Access to a variety of health and wellbeing schemes, including Medicash membership.
• Personal uniform.
• Automatic enrolment pension scheme.
• Cycle to Work scheme.
• Employee long service rewards.
• Reward and recognition scheme.
• Employee Referral Programme.
• Annual Employee Celebration.
• Based in over 130 acres of beautiful countryside.

EEO Statement: We welcome applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Should you need any adjustments throughout the interview process and beyond, please let us know.