At a Glance
- Tasks: Lead the Orangery team, ensuring exceptional customer service and smooth operations.
- Company: Join a prestigious 2 AA Rosette restaurant in a beautiful countryside setting.
- Benefits: Enjoy health club membership, discounts, and a range of employee perks.
- Other info: Full-time role with flexible hours, offering great career development opportunities.
- Why this job: Be part of a dynamic team and elevate dining experiences for guests.
- Qualifications: 2 years in a supervisory role; excellent communication and leadership skills.
The predicted salary is between 25000 - 30000 € per year.
We are seeking to appoint an approachable, passionate and highly skilled Orangery Duty Manager for our 2 AA Rosette restaurant. The main purpose of the job is to support the Orangery Management in ensuring the smooth running of the department, exceeding customer expectations and supporting the team to deliver exceptional customer service. This is an opportunity for career development.
You will play a key supportive role in establishing the Orangery as the fine place to dine, maintaining a regular presence and circulating freely during service to invite comments, resolve any issues and continually check on guest satisfaction.
The successful candidate will be required to:
- Take responsibility for the day-to-day operation of Orangery in the absence of the Orangery Management.
- Assist the Orangery Management with the operational objectives of the business and ensure tight control on costs is achieved in line with the P & L.
- Support the Orangery Management with the training and development of the team and ensure department training objectives are met.
- Ensure all company H & S and Food Safety objectives and standards are achieved and that any faults are raised directly with the Orangery Management or the H&S Advisor.
- Focus on service standards in the business and, in conjunction with the Learning & Development team, continue to improve the overall professional standards.
- Communicate effectively with all areas of the overall business to facilitate high standards across Ribby Hall Village.
- Ensure The Orangery operates to its maximum potential, upselling at all opportunities.
- Have full product knowledge of all menus.
Our perfect match will possess the following essential attributes:
- A minimum of 2 years experience in a Supervisory or Management role.
- WSET qualification is desired but not essential.
- Pro-active, self-motivated and driven to succeed.
- Excellent Food & Liquor control skills.
- The ability to manage, motivate and inspire a team to ensure the smooth running of The Orangery.
- A thorough knowledge of Allergens.
- An exceptional level of front of house service.
- Evidence of previous responsibility for Health and Safety Compliance.
- Exceptional communication skills and interpersonal skills.
- Outstanding customer service.
- Resilience and the ability to perform under pressure.
- Good time management and organisational skills.
- Attention to detail.
- Excellent personal presentation.
Availability: The position is full time, offering 45 hours over 5 days, in a department that operates 7 days a week. Full flexibility to work weekends, early mornings and evenings is essential to meet the commercial needs of the business.
Employee Benefits: Our dedicated employees benefit from a comprehensive package of rewards and benefits, including:
- Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners.
- Complimentary Annual Health Check.
- Free annual Aqua Thermal Journey.
- Four Health Club family day passes per year for friends and family.
- 35% discount at all Ribby Hall Village eateries.
- 10% discount at Ribby Hall SPAR Shop.
- 35% discount off The Spas Aqua Thermal Journey and Treatments.
- Staff Card Loyalty Points.
- Preferential rates for self-catering accommodation.
- 10% discount on Ribby Hall Village Nursery costs.
- Access to a variety of health and wellbeing schemes, including Medicash membership.
- Personal uniform.
- Automatic enrolment pension scheme.
- Cycle to Work scheme.
- Employee long service rewards.
- Reward and recognition scheme.
- Employee Referral Programme.
- Annual Employee Celebration.
- Based in over 130 acres of beautiful countryside.
- Numerous discounts at local eateries, services and attractions.
*subject to terms and conditions
Duty Manager in Norwich employer: Ribby Hall Village
Join Ribby Hall Village as a Duty Manager and become part of a vibrant team dedicated to delivering exceptional dining experiences in our award-winning 2 AA Rosette restaurant, The Orangery. With a strong focus on employee development, we offer comprehensive benefits including health club membership, discounts across our facilities, and a supportive work culture that values your contributions. Nestled in beautiful countryside, this role not only provides career growth opportunities but also allows you to thrive in a dynamic environment where your passion for customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Norwich
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for the team.
✨Tip Number 2
Practice your communication skills! As a Duty Manager, you'll need to be approachable and engaging. Try role-playing common interview questions with a friend or in front of a mirror to boost your confidence and refine your delivery.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experience where you've successfully handled customer complaints or operational challenges. This will demonstrate your ability to maintain high service standards under pressure.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Duty Manager in Norwich
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing exceptional customer service and creating memorable dining experiences.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience that matches the Duty Manager role. We love seeing how your previous roles have prepared you for this position, so don’t be shy about showcasing your supervisory skills and any achievements in food and liquor control.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Ribby Hall Village!
How to prepare for a job interview at Ribby Hall Village
✨Know Your Stuff
Make sure you have a solid understanding of the Orangery's menu and service standards. Brush up on your food and liquor control skills, and be ready to discuss how you would handle various customer scenarios. This shows you're not just passionate but also knowledgeable.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to inspire and motivate your team. Prepare examples from your past experience where you've successfully led a team or resolved conflicts. Highlight your ability to maintain high standards under pressure, as this is crucial in a busy restaurant environment.
✨Be Customer-Centric
Demonstrate your commitment to exceptional customer service. Think of specific instances where you've gone above and beyond for guests. Discuss how you would ensure guest satisfaction and handle any complaints effectively, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the Orangery's goals. This not only shows your interest in the position but also gives you a chance to assess if the company culture aligns with your values. Questions about team development and operational objectives can be particularly impactful.
